Eugenia Strachan
Ajax,ON
Summary
Customer service-oriented individual who is committed to providing satisfactory solutions and resolution to internal and external clients. Resourceful and remains calm in stressful situations while effectively assisting a variety of customers. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Rogers Communications Canada Inc
02.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted with new hire training ensure easy transition
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests for products, services, and company information
- Responded proactively and positively to rapid change
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
Accounting Supervisor/Income Auditor/Guest Service Representative
Atlantis Bahamas
06.2011 - 09.2021
- Ensured that daily operations procedure and emails are answered in a timely manner
- Processed credit cards (charges, refunds) Accounts resolution, research and support for clients inquires
- Manage customer accounts ensuring balances are updated daily
- Manage training and updates where needed
- Assist with customers request during check in/out, billing clarity, customer complaints, room inspection and daily cash drawer reconciliation.
Inventory Specialist/Cashier
John Chea
10.2008 - 06.2011
- Submitted purchase orders
- Data entry download
- Pricing
- Maintained float
- Reconciled cash drawer at end of shift
- Kept surroundings clean
- Performed data entry and completed proper paperwork
- Recorded information, shortages, and discrepancies to keep records current and accurate
- Monitored and adjusted inventory levels to meet customer needs and demands
Photographer / Watersports Shop Attendant
Sandals Royal Bahamian
03.2007 - 10.2008
- Maintained a photo quota daily
- Organized the dive shop along with keeping the pool and beach area clean
- Scheduled dives, specialty tours, shark dives and excursions.
Sub
Stuart Cove
04.2004 - 07.2007
- Staff/Fin Photo Staff/Sales Rep/Underwater Photographer/Safety, Diver
- Ensured that all guest prepared all guest for snorkel and dive trips
- Ensured all guest were comfortable during their trip
- Assisted with fish and reef identifications
- Pitched sales for photography taken during dives and guided guests to the viewing area
- Sold tours for Shark Walk and brief guest about the interaction.
Education
Some College (No Degree) - Psychology
Bahamas Baptist College
Nassau, BahamasSkills
- Calendaring
- Conflict Mediation
- Account Management
- Customer Consulting
- Complaint resolution
- Creative problem solving
- Training development aptitude
Timeline
Customer Service Representative
Rogers Communications Canada Inc
02.2022 - Current
Accounting Supervisor/Income Auditor/Guest Service Representative
Atlantis Bahamas
06.2011 - 09.2021
Inventory Specialist/Cashier
John Chea
10.2008 - 06.2011
Photographer / Watersports Shop Attendant
Sandals Royal Bahamian
03.2007 - 10.2008
Sub
Stuart Cove
04.2004 - 07.2007
Some College (No Degree) - Psychology
Bahamas Baptist College
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