Eugenia Kwofie
Hamilton,ON
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Shocks Hub
04.2020 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and team productivity by promoting operational best practices.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Administrative Officer
PW Ghana Limited
08.2015 - 09.2016
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
Education
Bachelor Of Science In Administration - Human Resource Management
Central University College
Ghana 07.2014
Skills
- Advanced Excel Spreadsheet Functions
- Reporting Efficiency and Accuracy
- Complaint Resolution
- Hospitality Service
- Verifying Data Accuracy
- Problem-Solving Skills
- Call Transfers
- File Management
- Customer Service
- Administrative Skills
- Human Resources Department Startup
- Time Management
- Customer Loyalty
Languages
English
Full Professional
Timeline
Customer Service Representative
Shocks Hub
04.2020 - 08.2023
Administrative Officer
PW Ghana Limited
08.2015 - 09.2016
Bachelor Of Science In Administration - Human Resource Management
Central University College
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