Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eugene Webster

Apple Valley

Summary

Dynamic professional with a proven track record at Mathis Brothers, excelling in sales management and team development. Skilled in conflict resolution and relationship building, I consistently exceeded sales targets while fostering a collaborative environment. My attention to detail and effective communication ensure customer satisfaction and drive business growth.

Overview

28
28
years of professional experience

Work History

Campus Security Assistant

Apple Valley Unified
Apple Valley
10.2024 - Current
  • Prepared daily logs documenting activities performed while on duty as a Campus Security Assistant.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
  • Dispatched radio messages to other officers and agents of campus.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Assisted with the implementation of safety protocols and procedures for campus events.
  • Identified suspicious activity to determine appropriate response.
  • Searched bags manually to identify prohibited items and contraband.
  • Maintained high levels of alertness throughout shifts.
  • Adhered strictly to established safety guidelines when responding to any type of emergency situation occurring on school grounds.
  • Investigated reports of suspicious activity on campus grounds and reported findings to appropriate personnel.
  • Conducted regular patrols and inspections of campus buildings to identify any potential security risks.

Customer Service Sales Representative

Generac Power Systems
Corona
08.2019 - 07.2024
  • Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Built sustainable relationships with customers through open communication.
  • Listened to customer needs to identify and recommend best products and services.
  • Processed orders, forms, applications, and requests.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Generated quotes, processed payments and documented customer communications.
  • Produced sales documents, finalized deals and filed records.
  • Created detailed reports of daily sales activities for management review.
  • Performed follow-up calls to confirm customer satisfactio
  • Performed follow-up calls to confirm customer satisfaction with product or service received.
  • Answered customer questions about products and services and recommended appropriate solutions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.

Sales Manager

Mathis Brothers
Ontario
07.2012 - 07.2019
  • Gained market share in new sales performance through aggressive team training.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Performed sales consultations and educated clients on products and services.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Coached, developed and motivated team to achieve revenue goals.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Established relationships with key clients, while maintaining existing customer base.
  • Managed daily operations of sales department, including supervision of staff members.
  • Directed and coordinated products, services and sales activities.
  • Developed and implemented sales strategies to increase market share.
  • Resolved customer complaints regarding sales and service.
  • Supported sales team members to drive growth and development.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Assistant Manager

Walmart
Chino Hills
06.2004 - 07.2012
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Analyzed business performance data and forecasted business results for upper management.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Delegated work to staff, setting priorities and goals.
  • Assigned work and monitored performance of project personnel.
  • Recruited and trained new employees to meet job requirements.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Ensured compliance with safety regulations and company policies.
  • Resolved conflicts between team members in an effective manner.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Managed customer service inquiries and complaints in a timely manner.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Communicated regularly with customers to gain insights into their needs.

Plumber

Rescue Rooter
Covina
07.1997 - 04.2004
  • Repaired broken or blocked sewer lines with the use of video cameras.
  • Ran tests on newly installed systems to ensure proper functionality before finalizing projects.
  • Estimated time and material costs to include in project plans.
  • Assembled and installed metal and nonmetal valves, pipe fittings and pipes.
  • Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
  • Inspected and tested installed systems to isolate and identify faults.
  • Followed safety protocols while working in hazardous environments such as septic tanks or gas lines.
  • Replaced worn or damaged plumbing fixtures such as sinks, toilets, tubs, showers, and garbage disposals.
  • Recommended measures to improve maintenance methods and equipment performance.
  • Tested plumbing systems to locate leaks, malfunctions and repair needs.

Education

High School Diploma -

Azusa High School
Azusa, CA
06-1995

Some College (No Degree) - Criminal Justice

Citrus College
Glendora, CA

Skills

  • Customer service
  • Conflict resolution
  • Team communication
  • Attention to detail
  • Time management
  • Verbal and written communication
  • Product knowledge
  • Sales techniques
  • Relationship building
  • Effective communication

Timeline

Campus Security Assistant

Apple Valley Unified
10.2024 - Current

Customer Service Sales Representative

Generac Power Systems
08.2019 - 07.2024

Sales Manager

Mathis Brothers
07.2012 - 07.2019

Assistant Manager

Walmart
06.2004 - 07.2012

Plumber

Rescue Rooter
07.1997 - 04.2004

High School Diploma -

Azusa High School

Some College (No Degree) - Criminal Justice

Citrus College

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Eugene Webster