Eugene Oppong
Summary
Accomplished Administrative Manager at Dulcet Ghana Limited, adept in time management and fostering team collaboration. Elevated operational efficiency by streamlining processes and enhancing customer service. Proven track record in improving team productivity by over 30% through strategic leadership and attention to detail. Skilled in packaging and maintaining workplace safety, with a knack for driving significant company advancements.
Overview
10
10
years of professional experience
Work History
Administrative Manager
Dulcet Ghana Limited
08.2014 - 01.2018
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Fostered strong relationships with external vendors/partners in order to negotiate favorable contract terms that benefited both parties.
Administrative Assistant
Discover Tourism
02.2018 - 12.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
International Trade Specialist
Emisare Capital Markets
01.2021 - 12.2023
- Developed effective negotiation strategies for complex trade deals, resulting in increased profits.
- Enhanced international trade operations by streamlining processes and implementing best practices.
- Implemented process improvements to increase accuracy in documentation required for international transactions.
- Led training sessions for staff members on international trade regulations, processes, and best practices.
- Evaluated trade opportunities and risks, providing optimal recommendations to management for strategic decision making.
- Expanded market reach by identifying and establishing new business relationships with global partners.
- Prepared contracts and related documentation according to strict standards.
- Worked with clients and finance companies to find optimal solutions for financing.
- Advised senior management on emerging global market trends, supporting proactive adjustments to the company''s strategic direction.
Warehouse Assistant
Reliance Frontiers Limited
02.2024 - 06.2024
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
Education
No Degree - International Tourism & Hospitality
Zenith University College
Accra08-2009
Bachelor of Human Resource Management - Human Resources Management
Ghana Institute of Mgt & Public Administration
Accra06-2020
No Degree - Safety Forklift Operations & Warehouse Management
Fargo Tech Training Centre
Accra01-2024
Skills
- Time management
- Attention to detail
- Customer service
- Team collaboration
- Packaging and labeling
- Maintaining workplace safety
- Order picking
- Loading and unloading
Accomplishments
- Supervised team of 8 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved results through effectively helping with tasks.
Languages
English
Full Professional
Timeline
Warehouse Assistant
Reliance Frontiers Limited
02.2024 - 06.2024
International Trade Specialist
Emisare Capital Markets
01.2021 - 12.2023
Administrative Assistant
Discover Tourism
02.2018 - 12.2020
Administrative Manager
Dulcet Ghana Limited
08.2014 - 01.2018
No Degree - International Tourism & Hospitality
Zenith University College
Bachelor of Human Resource Management - Human Resources Management
Ghana Institute of Mgt & Public Administration
No Degree - Safety Forklift Operations & Warehouse Management
Fargo Tech Training Centre
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