Eugene Omonua
ON
Summary
As a Business Analyst, I have gained extensive technology industry experience and developed a solid client-focused approach. My expertise in analyzing complex business requirements has allowed me to deliver solutions that meet and exceed customer expectations. I am well-versed in Agile methodologies and project management tools, which enable me to manage projects effectively and ensure timely delivery. I prioritize open communication with clients and stakeholders, essential for developing innovative business solutions that drive growth and success. In addition, I have successfully implemented an innovative IT system for a banking sector client, improving their overall performance and increasing their market competitiveness.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Analyst(Contract)
National Bank
, ON
02.2023 - Current
- Lead project deliverables for customer, employee, and business needs.
- Manage documentation for Business Operations and Projects.
- Create business process workflows for current and future operations.
- Improve services, efficiency, and effectiveness while reducing risk through standards, policies, procedures, and solutions.
- Collaborate with control partners to follow policies and regulations, review processes, and improve efficiencies.
- Collaborate with partners to define interaction models and responsibilities.
- Analyze options to solve business problems.
- Collaborate with partners and stakeholders to manage business requirements.
- Delivered solutions that aligned with goals.
- Gather and document current/future processes for process improvement recommendations.
- Assist project delivery and implementation for business benefits.
- Effective communication with stakeholders/partners
- Communicate effectively with diverse stakeholders by adapting to their style and technique.
- Manage customer and employee experience and stakeholder impacts.
Agile Business Analyst(Contract)
S&P Data
Toronto, ON
06.2021 - 02.2023
- Interviewed clients to analyze their business requirements to ensure future product development meets their objectives.
- Accountable for gathering, documenting, and getting sign-offs for business
- Collaborated with stakeholders to develop a project plan and create a use-case diagram, process model, and GAP analysis.
- Cooperated with the Product Owner to define epics and create and maintain user stories and product backlog using Jira.
- Responsible for facilitating discussion, creating process flow, System Functional Models and performing details analysis
- Collaborated with IT to design mock-ups with Balsamiq—Foster communication between business and technical teams for client-focused improvements.
- Conducted manual tests, provided feedback to developers, verified scenarios in different functions, and coordinated testing with other systems and interfaces.
- Managed defects by facilitating stakeholder communication and collaboratively addressing issues proactively.
- Worked with the product owner to ensure requirements and facilitation best practices were adhered to.
Business Analyst (contract)
Teleperformance
Toronto , ON
04.2019 - 05.2021
- Communicated with internal colleagues to understand the needs of departments and the organization as a whole
- Facilitated continuous interactions between users and external stakeholders to understand and investigate feedback on the provided service/function/product.
- Utilized data modelling techniques to examine my discoveries and propose recommendations for enhancing strategies and operations.
- Defined the processes and information technology required to introduce my recommendations.
- Communicated the benefit of my suggestions to all departments and solved any problems that arose.
- Created written documentation to back up my work, shared my findings with relevant stakeholders, and gave presentations whenever required.
- Initiated and oversaw evaluations to assess the effects of changes.
- I oversaw a cross-functional team that created a website enhancement with the customer in mind. We worked on prioritizing and fixing over 40 new features and bugs before launching it.
- Collaborated with IT teams to define and document IT processes and workflows within ServiceNow.
- Provided end-user support and issue resolution related to the ServiceNow platform.
Business Analyst(Contract)
ADT Security
Toronto, ON
08.2015 - 02.2019
- Accountable for gathering, documenting, and getting sign-offs for business, functional, and non-functional requirements and obtaining approvals from appropriate sources
- Worked closely with the product owner to prioritized product backlog
- Participated and contributed during scrum ceremonies, i.e. daily standup's, sprint reviews, sprint demos, sprint retrospective
- Educate and reinforce scrum methodology and agile frame work to team members and stakeholders
- Managed User Acceptance Testing, including creating test case scenarios by working closely with QA and IT teams
- Assisted in analyzing the costs and benefits of a product
Education
MBA - Business Analytics
University of Fredericton
NB12.2024
Postgraduate Diploma - Business Administration
North Island College
Courtney, British ColumbiaBachelor of Science - Mathematics And Statistics
Ambrose Alli University
Edo StateSkills
Technical Skills
- Agile/Scrum Framework
- Software Development Life Circle (SDLC)
- Business Process Modelling
- Wireframing
- Requirements Elicitation/gathering
- Gap Analysis
- User Story Development
- UAT
- UI/UX
Soft Skills
- Time management
- Problem-solving
- Presentation
- Self-Motivation
- Facilitation
- Leadership
- Communication
- Strong Interpersonal
Tools and Applications
- MS Visio
- MS Jira
- Agile Methodology
- Balsamiq Wireframe
- MS Excel
- SQL
- MS Word
- MS PowerPoint
Certification
- IIBA Advanced Business Analysis Certificate, credential ID: 268359-679
- Scrum Master Certificate, credential ID: 940836
Projects
IrisCX COTS solution | S&P Datas & ADT Technology |
Managed project planning, vendor selection, implementation, and performance monitor
ing.
AI Matching Technology Integration COTS solution | S&P Datas |
Defined AI Matching Technology requirements, selected COTS solution, documented and ensured quality assurance.
Multichannel Touchpoint Integration COTS solution | S&P Datas & Teleperformance|
I was instrumental in integrating the Multichannel Touchpoint system, which led to the streamlining of communication channels.
E-commerce Website Redesign |Teleperformance |
Managed project using Agile. Increased website conversion by 15%.
ATM Project |National Bank|
Responsible for Identifying stakeholders and gathering requirements, translating business needs into detailed documentation.
Timeline
Business Analyst(Contract)
National Bank
02.2023 - Current
Agile Business Analyst(Contract)
S&P Data
06.2021 - 02.2023
Business Analyst (contract)
Teleperformance
04.2019 - 05.2021
Business Analyst(Contract)
ADT Security
08.2015 - 02.2019
MBA - Business Analytics
University of Fredericton
Postgraduate Diploma - Business Administration
North Island College
Bachelor of Science - Mathematics And Statistics
Ambrose Alli University
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