Eugene Maranan
Winnipeg,Manitoba
Summary
Accomplished professional with several years of experience delivering superior rental service assistance and customer care. Successfully introduced customers to rental options and drove sales. Upbeat professional dedicated to answering questions and resolving problems.
Overview
29
29
years of professional experience
Work History
Rental Sales Agent
Budget Car Rental
Winnipeg, Manitoba
07.2021 - Current
- Ensure to submit MPI claim to MPI portal and wait for response to advice customers for update
- Greeted customers and provided excellent customer service.
- Assisted customers in selecting rental vehicles that met their needs, budget, and preferences.
- Processed reservations for customers over the phone or at the counter.
- Answered inquiries from potential customers regarding availability of different types of vehicles, prices, and other related information.
- Explained rental policies to customers and answered questions about contracts and agreements.
- Completed paperwork such as rental agreements, credit card forms, accident reports. accurately and efficiently.
- Checked vehicle condition both before and after rentals to ensure safety of all drivers.
- Upsold optional services such as insurance coverage or GPS navigation systems when appropriate.
- Inspected returned vehicles for damage upon return; recorded damages on check-in sheet; notified management if additional charges were necessary.
- Provided accurate estimates on rental rates based on length of time needed by customer.
Rental Sales Agent
Avis Budget Car Rental
Winnipeg, Manitoba
04.2010 - 10.2021
- Upsold optional services such as insurance coverage or GPS navigation systems when appropriate.
- Inspected returned vehicles for damage upon return; recorded damages on check-in sheet; notified management if additional charges were necessary.
- Handled customer complaints promptly and professionally to maintain a high level of customer satisfaction.
- Provided accurate estimates on rental rates based on length of time needed by customer.
- Maintained knowledge of local attractions and events to suggest activities to customers when requested.
- Attended training sessions regularly to stay up-to-date on new products, services, company policies and procedures..
- Balanced daily cash receipts with financial records using computerized system when applicable.
Rental Sales Agent
Tropical Auto Rental/Avis Car Rental
Providenciales Turks And Caicos Island, British West Indies
04.2004 - 12.2010
- Compiled weekly sales reports for management review including number of cars rented per day, week, month, year; revenue generated; add-on services sold; .
- Adhered strictly to company guidelines regarding acceptable payment methods and documentation requirements.
- Received incoming calls from existing and potential clients inquiring about available car models and prices for rent or lease purposes.
- Entered customer data into database system and updated records accordingly throughout the duration of each transaction.
- Stocked inventory shelves with brochures, pamphlets and other materials related to rental services offered by the organization.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Collected payment by processing credit card transactions.
- Prepared and submitted reports to supervisor.
- Employed sales techniques to boost sales and services.
- Collected money, provided change and recorded transactions on receipts.
- Delivered updated and accurate information in response to guest inquiries.
- Reviewed daily sales transactions and analyzed for errors.
Laboratory Analyst / Sales Representative
Global Commercial Trading Corp. Zuellig Industrial
Metro Manila, Philippines
04.1997 - 07.2003
- Performed complex calculations related to sample analysis and results interpretation.
- Wastewater treatment and potable water treatment plant
- Evaluate and design of external equipment for boilers and cooling system
- Perform actual descaling (offline and online) procedures
- Interpretation of deposit analysis and corrosive recommendations.
- Microbiological and oxidant control for cooling water
- Interpret resin analysis and material balance.
- Prepared solutions and reagents according to established procedures for use in experiments or analyses.
- Reviewed technical documents such as Standard Operating Procedures and Quality Control Plans.
- Collected samples from various sources for testing purposes.
- Evaluated existing processes and procedures regularly to identify areas of improvement.
- Performed routine maintenance tasks on lab equipment such as cleaning glassware or replacing parts.
Quality Control Inspector / Analyst
Cirimar Laboratory Incorporated
Taguig City, Philippines
01.1996 - 04.1997
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Performed first article inspection on incoming raw materials.
- Analyzed data from process control systems to identify trends in product quality.
- Developed corrective action plans based on findings from investigations and audits.
- Performs and evaluate of analysis of in process products, finished products and returned within the parameters.
- Handles microbiological analysis of internal products and evaluates disinfecting effects of cleaners through micro analysis.
- Assist in research and development of analysis of new products, new materials of the improvement of existing product. Maintain good housekeeping of the analytical and microbiological (instrumentation) laboratory.
- Perform other duties and responsibilities as may be assigned from time to time.
Evaluate and analyzed all incoming raw materials and packaging materials. - Gives direction to packaging material warehouse personnel on acceptance, rejection of possible alternative measure or what to do with the delivered materials.
- Coordinate with packaging material warehouse and production department on problem solutions
Education
Bachelor of Science - Pharmacy
Emilio Aguinaldo College
Manila, Philippines06-1995
Skills
- Cancellations
- Leasing terms
- Reservations
- Sales Techniques
- Cash and credit card transactions
- Multitasking ability
- Product display
- Guest inquiries
- Telephone Etiquette
- Schedule Coordination
Timeline
Rental Sales Agent
Budget Car Rental
07.2021 - Current
Rental Sales Agent
Avis Budget Car Rental
04.2010 - 10.2021
Rental Sales Agent
Tropical Auto Rental/Avis Car Rental
04.2004 - 12.2010
Laboratory Analyst / Sales Representative
Global Commercial Trading Corp. Zuellig Industrial
04.1997 - 07.2003
Quality Control Inspector / Analyst
Cirimar Laboratory Incorporated
01.1996 - 04.1997
Bachelor of Science - Pharmacy
Emilio Aguinaldo College
Similar Profiles
Brianna ChristoffersonBrianna Christofferson
Airport Manager at Thrifty Car Rental, Budget Car RentalAirport Manager at Thrifty Car Rental, Budget Car Rental
Anntoinita DavisAnntoinita Davis
Manager at Budget Car RentalManager at Budget Car Rental
Snowden HobanSnowden Hoban
Customer Service Manager at A Better Way Group/Budget Car RentalCustomer Service Manager at A Better Way Group/Budget Car Rental