Eugene Gavrilenco
Holland Landing
Summary
Dynamic and customer focused automotive leasing manager with expertise in delivering exceptional service and driving sales performance. Proven ability to lead cross-functional teams, optimize dealership operations and cultivate lasting customer relationships. Adept at implementing innovative solutions to meet business goals.
Overview
10
10
years of professional experience
Work History
Leasing Manager
NewRoads Aurora Toyota
02.2020 - Current
- Responsible for ensuring lease contracts are accurately prepared, reviewed, and executed in accordance with company policies and legal requirements.
- Interaction with customers to explain lease terms, negotiate lease agreements, and address any questions or concerns regarding the leasing process.
- Collaboration with the sales team to promote leasing options, educate customers on benefits of leasing versus purchasing, and facilitate lease transactions
- Handling customer complaints or issues related to leasing, working to resolve conflicts and ensure customer satisfaction.
- Education of customers on the benefits of leasing, provide information on lease-end options, and assisting with lease renewals or returns.
- Successfully grew dealership relationships leasing renewals by 8%.
Customer Retention Manager
Richmond Hill Hyundai
01.2019 - 02.2020
- Boosted customer retention rates by implementing targeted strategies and personalized outreach efforts.
- Developed customer loyalty programs for increased satisfaction and repeat business.
- Enhanced team performance with regular training sessions focused on communication skills and product knowledge.
- Streamlined internal processes, resulting in an improved customer experience and reduced complaint resolutions times.
- Developed new strategies for customer retention activities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Automotive Sales Consultant
J.H. PFAFF Volkswagen
01.2018 - 01.2019
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Increased dealership revenue through effective negotiation and closing techniques.
- Adapted quickly to new technologies/systems adopted by the dealership for a more seamless sales experience.
- Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
- Improved overall team performance by sharing best practices and collaborating on joint deals when necessary.
- Negotiated purchase prices and explained sales, warranty, and optional products.
Automotive Sales Consultant
Richmond Hill Honda
02.2014 - 01.2018
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
- Collaborated with management to develop sales strategies and achieve monthly targets.
- Conducted thorough needs assessments to identify customer preferences and recommend appropriate vehicles.
- Expanded professional network within the automotive industry by attending conferences, workshops and training sessions.
- Provided comprehensive product demonstrations, highlighting key vehicle features and benefits.
Education
Associate of Applied Science - Police Foundation/ Law Enforcement
Seneca College
King City, ON04.2010
Skills
Verbal Communication
Active Listening
Problem-Solving
Attention to Detail
Professionalism
Problem-Solving Attitude
Adaptability
Negotiation
Languages
English
Full Professional
Russian
Native or Bilingual
Timeline
Leasing Manager
NewRoads Aurora Toyota
02.2020 - Current
Customer Retention Manager
Richmond Hill Hyundai
01.2019 - 02.2020
Automotive Sales Consultant
J.H. PFAFF Volkswagen
01.2018 - 01.2019
Automotive Sales Consultant
Richmond Hill Honda
02.2014 - 01.2018
Associate of Applied Science - Police Foundation/ Law Enforcement
Seneca College
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