Eugene Etroo
St. Catharines,ON
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
10
10
years of professional experience
Work History
Youth President
Church Of Pentecost
St. Catharines, ON
01.2019 - Current
- Background includes building volunteer teams to support church youth activities
- Excellent leader, organizer and problem-solver
- Practiced at selecting topics, materials and music to support key messages
- Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings
Senior Technical Support Advisor
Concentrix
Niagara Falls, ON
09.2020 - 12.2023
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Restocker
Book Depot
Thorold, ON
06.2018 - 08.2020
- Assisted customer by locating items, processing payments and carrying out heavy purchases.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Performed inventory control, such as counting and stocking merchandise.
Inventory Associate
WIS International
St. Catharines, ON
01.2017 - 05.2018
- Assisted customer by locating items, processing payments and carrying out heavy purchases
- Answered questions about store policies and concerns to support positive customer experiences
- Alternated goods in inventory by observing first- in/first-out approach to keep shelves organized and properly stocked
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
Customer Service Representative
Sametro Company Limited
07.2014 - 01.2016
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
- Recommended products and services to members and educated customers about relevant offerings
- Generated reports, correspondence, and documentation for internal and customer use.
Education
Bachelor of Arts - Economics
Brock University
Skills
- Microsoft Word, Excel, PowerPoint
- Leadership Customer service
- Data management
- E-commerce
- Strategic Planning
- Statistical Software (SPSS and Minitab )
- Templates Management
- Problem-Solving Abilities
- Team Collaboration
- Committee Leadership
- Decision-Making
- Analytical Thinking
References
References available upon request.
Timeline
Senior Technical Support Advisor
Concentrix
09.2020 - 12.2023
Youth President
Church Of Pentecost
01.2019 - Current
Restocker
Book Depot
06.2018 - 08.2020
Inventory Associate
WIS International
01.2017 - 05.2018
Customer Service Representative
Sametro Company Limited
07.2014 - 01.2016
Bachelor of Arts - Economics
Brock University
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