Eugene Cunanan
Winnipeg,Manitoba
Summary
Proactive Technical Support Specialist with extensive experience in resolving complex issues for team members and employees. Skilled in troubleshooting, network performance enhancement, and disaster recovery efforts. Known for quickly diagnosing and repairing hardware and software failures, ensuring minimal downtime and smooth operations.
Overview
8
8
years of professional experience
Work History
Technical Support
KORE Wireless
02.2022 - Current
- Provided technical support to team members, ensuring swift resolution of complex issues.
- Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
- Gathered and compiled technical support documentations for training service desk and field engineers.
- Provided technical support to operations staff, ensuring smooth production runs and minimal delays.
Postal Clerk
Canada Post
08.2020 - 05.2022
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
Laborer
Andrei Cotori
06.2019 - 08.2020
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
Network Operation Center Technician
Bell MTS
04.2017 - 06.2019
- Enhanced network performance by troubleshooting and resolving technical issues promptly.
- Assisted in capacity planning efforts to accommodate future growth while maintaining optimal performance levels.
- Played a crucial role in disaster recovery efforts, ensuring minimal disruption to critical business functions during unexpected events such as power outages or natural disasters.
- Minimized downtime through rapid diagnosis and repair of hardware and software failures.
Education
Technical And Scientific Communication
Herzing College
Winnipeg, MB06-2017
High School Diploma -
St. John High School
Winnipeg, MB06-2014
Skills
- Technical Support Experience
- On-Site Technical Support
- Technical support provision
- Delivering technical support
Languages
English
Professional Working
Italian
Limited Working
Tagalog
Professional Working
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Enjoy participating in [activity] for overall physical and mental well-being
- Playing Sports
Timeline
Technical Support
KORE Wireless
02.2022 - Current
Postal Clerk
Canada Post
08.2020 - 05.2022
Laborer
Andrei Cotori
06.2019 - 08.2020
Network Operation Center Technician
Bell MTS
04.2017 - 06.2019
Technical And Scientific Communication
Herzing College
High School Diploma -
St. John High School
Similar Profiles
Christopher BeatyChristopher Beaty
Telecom Analyst / MDM Specialist at KORE WirelessTelecom Analyst / MDM Specialist at KORE Wireless
David CallejaDavid Calleja
Tier 2 Team Lead – Technical Service Management – Global Technical Support at KORE WIRELESSTier 2 Team Lead – Technical Service Management – Global Technical Support at KORE WIRELESS
Sidney TurnerSidney Turner
Sales Development Representative at KORE WirelessSales Development Representative at KORE Wireless