EUGENE CHAN
Thornhill,ON
Summary
Dedicated driving instructor with strong customer service skills. Bilingual communicator fluent in Cantonese and English, ensuring effective interactions and problem resolution.
Resourceful driving instructor with a proven track record in delivering exceptional customer service. Known for flexibility and time management, consistently optimizing delivery routes to enhance patient satisfaction and operational efficiency.
Dynamic driving instructor with over four years of experience in customer service and education. Skilled in time management and teamwork, consistently adapting lesson plans to meet individual student needs and enhance their learning experience.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Driving Instructor
Self Employed Services
2021.11 - Current
- Maintained vehicle cleanliness and compliance with safety regulations to uphold health standards.
- Schedule weekly to accommodate each student's needs.
- Adapted quickly to changing routes and schedules, optimizing delivery efficiency and students satisfaction.
- Optimized fuel efficiency through careful route planning and adherence to scheduled stops, reducing overall transportation costs.
- Ensured compliance with all local traffic laws and regulations while conducting driving lessons, minimizing liability risks for the driving school operations.
- Contributed to a positive customer experience with friendly interactions, empathetic listening, and prompt resolution of any issues encountered during the driving lessons.
- Documented mileage, student progress and concerns.
- Developed personalized lesson plans to address individual learning needs.
- Instructed students in safe driving practices and traffic laws.
- Monitored student progress and provided constructive feedback for improvement.
- Established trust with parents by maintaining transparent communication about their child''s progress and areas of improvement.
Retail Sales Associate
Dear Born Baby
2017.11 - 2021.10
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Maintained organized merchandise displays, contributing to store aesthetics and accessibility.
- Collaborated with team members to manage inventory levels and restock shelves promptly.
- Resolved customer complaints effectively, promoting brand loyalty and satisfaction.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Greeted customers and provided outstanding customer service.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Education
High School Diploma -
Don Mills Collegiate Instuitute
Skills
- Customer service
- Problem-solving
- Time management
- Flexible schedule
- FLUENT IN Cantonese, English
- Route planning
- Traffic law expertise
- Driver's license requirements
- Local route expertise
- Safe driving procedures
- Interpersonal skills
Languages
Cantonese
Native or Bilingual
English
Full Professional
Mandarin
Limited Working
Certification
- Licensed MTO Driving Instructor - 5 years
Timeline
Driving Instructor
Self Employed Services
2021.11 - Current
Retail Sales Associate
Dear Born Baby
2017.11 - 2021.10
High School Diploma -
Don Mills Collegiate Instuitute