Euann London
Toronto
Summary
Excellent interpersonal skills, clear communication abilities (both oral and written), and strong information gathering and analysis capabilities define my skillset. I excel at identifying and resolving problems promptly by comprehending information effectively. My calm demeanor and quick thinking, coupled with organizational and leadership skills, enable me to create comprehensive plans that align with company objectives. I have a talent for managing employee resources, delegating tasks, mentoring and supporting staff, providing motivation, supervising operations, and consistently monitoring performance. Conflict resolution among team members is also within my expertise. Throughout my career, I have supported diverse clients, including vulnerable women, immigrants/newcomers, juvenile offenders, victims of domestic abuse and human trafficking, individuals facing mental health and addiction challenges, as well as historically marginalized communities such as Indigenous people, the 2SLGBTQIA+ community, and racialized communities.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Runner
Meals on Wheels Program
Assisted in delivering hot meals on isolated and homebound seniors
Heavy Duty Cleaner
City of Toronto
11.2023 - Current
- Promoted and maintained highest level of customer service to clients and stayed alert to individual needs
- Ensured proper disposal of hazardous material according to company guidelines and regulations
- Improved efficiency by expertly operating industrial-grade cleaning equipment such as floor scrubbers and power washer
- Upheld exceptional customer service standards while interacting professionally with clients during on-site visits or consultations.
Environmental Support Services
University Health Network (UHN)
08.2021 - Current
- Maintained and organized patient rooms and common spaces to minimize environmental and safety hazards
- Participated in ongoing training opportunities to stay current with best practices in health care aid services
- Transported patients via wheelchairs to and from rehabilitation and daily activities
- Coordinated with other departments on various projects, ensuring smooth integration of support services into overall company operations.
Shelter Support Staff
St Felix Respite Centre
12.2019 - 11.2020
- Worked together with supervisor to ensure all requirements and clients information is properly recorded on both SMIS and intake form
- Greeted guest and engaged them in a friendly and helpful way
- Facilitate clients’ cooperative participation in maintaining cleanliness of shelter
- Ensured that health and safety requirements are met
- Responded to clients’ medical needs and aids when necessary
Volunteer Program Assistant
Dixon Hall Neighborhood Service
02.2019 - 09.2019
- Aid in support of all volunteer program incentives
- Updating volunteer role description, support maintaining volunteer filing system
- Assist in the recruitment process: outreach and process volunteer application
- Scheduled and coordinate Health and Safety training and orientation sessions
- Updating old and creating new records in sumac database
- Communicate and interact with all levels of staff volunteers and public daily
Education
High School Diploma -
George Brown College
Toronto, ON10-2010
Skills
- Good interpersonal skills like communicating clearly both orally and written
- Gathering, analyzing and understanding information
- Observant, read situations and identify problems and providing immediate solutions to them
- Acting quickly and calmly, organization and leadership skills which enable me to create plans to meet company goals and objectives, allocating employee resources, delegating responsibilities, mentoring, supporting, motivating, supervising and consistently monitoring employee performance and handling conflict between team members
Certification
- Toronto Hostel’s Training Certificate (T.H.T.C)
- Standard First Aid CPR / AED Level C
- Non-Violent Crisis Prevention and Intervention
- Toronto Shelter Standards
- Conflict Resolution and Negotiation Skills
- Harm Reduction Training and Peer Program
- Trauma Informed Care
- Anti Oppression, Anti-racism / anti-sexism
- Mental Health
- Applied Suicide Intervention Skills Training (ASIST) (Living Works)
- Overdose Prevention, Recognition and Response Training (City of Toronto)
Clients Supported
- Vulnerable women
- Immigrants / newcomers
- Juvenile offenders
- Victims of domestic abuse
- Human trafficking
- Rape
- Mental health and addictions in diverse communities that have been historically systemically marginalized, including Indigenous people, the 2SLGBTQIA+ community and racialized communities.
Timeline
Heavy Duty Cleaner
City of Toronto
11.2023 - Current
Environmental Support Services
University Health Network (UHN)
08.2021 - Current
Shelter Support Staff
St Felix Respite Centre
12.2019 - 11.2020
Volunteer Program Assistant
Dixon Hall Neighborhood Service
02.2019 - 09.2019
- Toronto Hostel’s Training Certificate (T.H.T.C)
- Standard First Aid CPR / AED Level C
- Non-Violent Crisis Prevention and Intervention
- Toronto Shelter Standards
- Conflict Resolution and Negotiation Skills
- Harm Reduction Training and Peer Program
- Trauma Informed Care
- Anti Oppression, Anti-racism / anti-sexism
- Mental Health
- Applied Suicide Intervention Skills Training (ASIST) (Living Works)
- Overdose Prevention, Recognition and Response Training (City of Toronto)
Runner
Meals on Wheels Program
High School Diploma -
George Brown College
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