Summary
Overview
Work History
Education
Skills
Languages
Timeline
ETUKA MAGDALENE  Ngonwei

ETUKA MAGDALENE Ngonwei

North York,Ontario

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

3
3
years of professional experience

Work History

Manager of Operations

EHEN WORLD WIDE MISSION SCHOOL Buea
07.2022 - 11.2022
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Partnered with School material vendors and suppliers to effectively manage and budget.
  • Set, enforced and optimized internal policies to maintain responsiveness to school demands.
  • Tutored subjects like English, biology and maths to junior secondary school
  • Managed school documentations and reports filing.

Customer Service Representative

Santa Lucia
03.2020 - 07.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Followed up with customers who showed interest of product.
  • Inventory checks and reports on products sold and products left

Education

Higher National Diploma - Marketing

Siantou Higher Institute of Business And Technolog, Yaoundé, Cameroon
07.2018
  • Completed professional development in Subject
  • Professional development completed in Subject
  • Member of Student Organization or Club Name

BSc - Geology And Petrochemical Engineering

University of Buea, South West Region Cameroon
12.2016
  • Professional development completed in Subject
  • Completed professional development in Subject
  • Member of Student Organization or Club Name

Skills

  • Quality Standards
  • Supplier Monitoring
  • Business Leadership
  • Hiring and Onboarding
  • Overseeing Employees
  • Mathematical Calculation and Reasoning
  • Problem Anticipation and Resolution
  • Performance Monitoring and Evaluation
  • Originality and Creativity
  • Sales Promotion
  • Customer Relations
  • Customer Satisfaction
  • Inventory Audits
  • Staff Training
  • Data Collections
  • Employee Evaluation
  • Customer Care
  • Desktops, Laptops and Mobile Devices
  • Superior Customer Service
  • Inventory Tracking and Management
  • Customer Service Best Practices
  • Incident Response
  • Natural Leadership
  • Risk Evaluation
  • Filing Systems
  • Word Processing

Languages

English
Native or Bilingual

Timeline

Manager of Operations - EHEN WORLD WIDE MISSION SCHOOL Buea
07.2022 - 11.2022
Customer Service Representative - Santa Lucia
03.2020 - 07.2022
Siantou Higher Institute of Business And Technolog - Higher National Diploma , Marketing
University of Buea - BSc, Geology And Petrochemical Engineering
ETUKA MAGDALENE Ngonwei