Ettia Gonzalez
Whittier
Summary
Accomplished Production Supervisor with a proven track record at Horne LLP, overseeing $3 billion in pandemic relief funds. Expert in financial oversight and bilingual in English and Spanish, I excel in audit management and fostering team efficiency. Recognized for strategic account management at Yamaha, ensuring robust financial health and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Production Supervisor
Horne LLP
01.2021 - 02.2025
- Led the QA/QC division overseeing over $3 billion in pandemic relief funds. Remotely supervised a team of 122, ensuring the efficient allocation of aid to those in need across California.
- Conducted various quality assurance procedures to ensure program accuracy, prevent fraud, and maintain compliance with federal and state regulations, overseeing the distribution of approximately $1 million per week in rental assistance.
- Worked closely with management to develop effective communication strategies for the Payfile and Appeal status, ensuring clarity and transparency in program updates.
- Worked closely with management to develop effective communication strategies for the Payfile and Appeal status, ensuring clarity and transparency in program updates.
Regional Account Manager
Yamaha
11.2012 - 12.2021
- Performed account reconciliations and educated customers on their responsibilities as account holders, emphasizing the importance of maintaining financial stability.
- Conducted interviews with new and existing dealers to assess creditworthiness, prepared supporting documentation, and provided recommendations for approval or rejection of applications.
- Delivered effective solutions and resolutions for customer issues and complaints, ensuring a high level of service satisfaction.
- Recognized for successfully managing accounts valued at over $380 million and providing strategic financial recommendations.
- Oversaw all aspects of insurance claims management, from initiation to resolution, including submitting appraisals to claims personnel, processing payments to policyholders and claimants, and negotiating with auto repair facilities when necessary.
- Established credit limits on customer accounts ranging from $100,000 to $2 million for both personal and national accounts, ensuring responsible credit allocation.
- Instituted credit limits on customer accounts ranging from $100k - $2M in both Personal Accounts, and National Accounts.
Education
Business Administration -
Cerritos College
Cerritos, CABusiness Administration / Accounting -
Cypress College
Cypress, CAAccounting Certificate - Accounting and Finance
Marymount California University
Rancho Palos Verdes, CASkills
- Bilingual proficiency in English and Spanish
- Advanced in Microsoft Office: Word, Excel, PowerPoint, Outlook, email, JIRA, Data Tree, and Power BI, Data Tree and PowerBi
- Proficient in methods, practices, and procedures used in finance, and accounting
- Concepts of office administration, account reconciliation AR/AP, and financial statement review
- Typing speed: 50 WPM
- Audit Management
- Training and Mentoring
- Production Management
- Neighborly software
- Egrants software
- Training and mentoring
- Production and processing
Certification
- Accounting Certificate
- Activity seeking PMP and CFE
Timeline
Production Supervisor
Horne LLP
01.2021 - 02.2025
Regional Account Manager
Yamaha
11.2012 - 12.2021
- Accounting Certificate
- Activity seeking PMP and CFE
Business Administration -
Cerritos College
Business Administration / Accounting -
Cypress College
Accounting Certificate - Accounting and Finance
Marymount California University
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