Etsegenet Temesgen
Toronto,ON
Summary
Dynamic retail manager with a proven track record at Hudson's Bay, excelling in customer service and team leadership. Enhanced customer satisfaction through effective decision-making and conflict resolution, fostering a positive shopping experience. Recognized for maintaining an organized environment and achieving operational efficiency while motivating staff to exceed performance goals.
Overview
31
31
years of professional experience
Work History
Manager/Retail Sales Associate
Hudson's Bay (The Time Shop)
07.2002 - 06.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Barista (assistant Manager)
Timothy's World Coffee
11.1998 - 06.2002
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Retail Sales Associate
No Name (futton Store)
10.1994 - 07.1998
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Sanitization
FoodSafety Training
Online - (food Handler Certificate)09-2025
Accounting, International Business
Centennial College (under Graduate)
ScarboroughHigh School Diploma -
St. Mary Girls School
Addis Ababa (Ethiopia)06-1984
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager/Retail Sales Associate
Hudson's Bay (The Time Shop)
07.2002 - 06.2025
Barista (assistant Manager)
Timothy's World Coffee
11.1998 - 06.2002
Retail Sales Associate
No Name (futton Store)
10.1994 - 07.1998
Sanitization
FoodSafety Training
Accounting, International Business
Centennial College (under Graduate)
High School Diploma -
St. Mary Girls School