Summary
Overview
Work History
Education
Skills
Timeline
Generic

Etsegenet Temesgen

Toronto,ON

Summary

Dynamic retail manager with a proven track record at Hudson's Bay, excelling in customer service and team leadership. Enhanced customer satisfaction through effective decision-making and conflict resolution, fostering a positive shopping experience. Recognized for maintaining an organized environment and achieving operational efficiency while motivating staff to exceed performance goals.

Overview

31
31
years of professional experience

Work History

Manager/Retail Sales Associate

Hudson's Bay (The Time Shop)
07.2002 - 06.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Barista (assistant Manager)

Timothy's World Coffee
11.1998 - 06.2002
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Retail Sales Associate

No Name (futton Store)
10.1994 - 07.1998
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Education

Sanitization

FoodSafety Training
Online - (food Handler Certificate)
09-2025

Accounting, International Business

Centennial College (under Graduate)
Scarborough

High School Diploma -

St. Mary Girls School
Addis Ababa (Ethiopia)
06-1984

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Timeline

Manager/Retail Sales Associate

Hudson's Bay (The Time Shop)
07.2002 - 06.2025

Barista (assistant Manager)

Timothy's World Coffee
11.1998 - 06.2002

Retail Sales Associate

No Name (futton Store)
10.1994 - 07.1998

Sanitization

FoodSafety Training

Accounting, International Business

Centennial College (under Graduate)

High School Diploma -

St. Mary Girls School

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