Etoumbe Essombe Patrick Serge
Lachine,QC
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated at HMS Host International through exceptional customer service and efficient transaction handling. Mastered new technologies swiftly, showcasing adaptability and a strong work ethic. Excelled in a fast-paced environment, significantly improving customer relations through patience, empathy, and integrity.
Overview
1
1
year of professional experience
Work History
Cashier
HMS Host International
Montreal, QC
08.2023 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Préposé Assistance
Opsis
Montreal, QC
01.2024 - 03.2024
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Préposé Assistance
Opsis
01.2024 - 03.2024
Cashier
HMS Host International
08.2023 - Current