Etna Elezi
Toronto,ON
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Xhangolli
02.2022 - 08.2023
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Assistant General Manager
Amphora
01.2021 - 08.2023
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Education
Bachelor of Arts - Business
George Brown College
Toronto, ON05.2025
Skills
- Customer Service
- Drawer Management
- Customer Complaint Resolution
- Payment Collection
- Guest Services
- Customer Inquiries
Languages
English
Professional Working
Albanian
Native or Bilingual
Timeline
Customer Service Cashier
Xhangolli
02.2022 - 08.2023
Assistant General Manager
Amphora
01.2021 - 08.2023
Bachelor of Arts - Business
George Brown College
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