Etienne Cruz
San Francisco
Summary
Experienced professional with over 3 years in customer service. Committed to maintaining a strong work ethic and developing effective communication and interpersonal skills to improve organizational performance. High level ability to quickly understand new concepts, especially in marketing, sales, and business development.
Overview
7
7
years of professional experience
Work History
Server
Quattro Restaurant & Bar- Four Seasons Hotel
06.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Lubrication Technician/ Customer Service Advisor
Jiffy Lube
02.2022 - 11.2022
- Contributed to the attainment of monthly sales objectives by successfully selling over $10,000 of goods and services
- Boosted sales revenue with upselling techniques and comprehensive product knowledge.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Effectively communicated with customers in both English and Spanish, explaining recommended vehicle services based on inspection results.
Personal Assistant
Hurricane Water Slide Rentals
06.2018 - 08.2020
- Exceeded company’s sales by booking out all merchandise every weekend during the summer months.
- Implemented strategic social media campaigns on Facebook and Instagram to enhance brand appeal and attract customers.
- Provided exceptional customer service by effectively managing appointments, special orders, and coordinating merchandise drop-offs and pick-ups
- Collaborated with management to support key aspects of business operations effectively.
Education
Bachelor of Science - Business Administration, Marketing concentration
San Francisco State University
San Francisco, CA12-2025
Associate in Arts - Economics
Bakersfield College
Bakersfield, CA05.2022
Skills
- Social Media Marketing
- Canva
- Adobe Photoshop
- Sales
- Communication
- Cash handling
- Research
- Scheduling
- Microsoft Office
- Leadership
- Decision Making
- Attention to Detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Server
Quattro Restaurant & Bar- Four Seasons Hotel
06.2023 - Current
Lubrication Technician/ Customer Service Advisor
Jiffy Lube
02.2022 - 11.2022
Personal Assistant
Hurricane Water Slide Rentals
06.2018 - 08.2020
Associate in Arts - Economics
Bakersfield College
Bachelor of Science - Business Administration, Marketing concentration
San Francisco State University
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