Ethel Aguilar Hernandez
Vancouver,BC
Summary
As an experienced customer service representative and register operator, I am committed to providing trustworthy and dedicated service. My ability to quickly and accurately take orders and assist customers with requests, while maintaining a cheerful demeanor, sets me apart from others. With three years of experience under my belt, I am confident in my ability to exceed your expectations.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Munchies Snacks
07.2022 - Current
- Investigated and resolved accounting, service and delivery concerns.
- Recommend, select, and help locate and obtain out-of-stock products based on customer requests.
- Monitored cash drawers at multiple checkout stations and maintained adequate cash supply.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Multiservices Vancouver Household Maintenance
12.2021 - Current
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and backed up other customer service managers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Tracked customer service cases and updated service software with customer information.
Education
BBA - International Business Management
Acsenda School of Manegement
Vancouver, BC09.2025
Skills
- Payment Processing
- Reliable and Responsible
- Store merchandise stocking
- Staff Supervision
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Munchies Snacks
07.2022 - Current
Customer Service Representative
Multiservices Vancouver Household Maintenance
12.2021 - Current
BBA - International Business Management
Acsenda School of Manegement
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