Ethan Wood
Calgary,AB
Summary
Aspiring video editing and production professional with a strong foundation in customer service and a passion for visual storytelling. Eager to transition into the dynamic world of video editing, equipped with hands-on experience in the Adobe creative suite and Davinci Resolve, coupled with a keen eye for detail and creativity. Proven ability to thrive in fast-paced environments, coupled with a commitment to continuous learning. Excited to contribute my skills and enthusiasm for video editing to a dynamic production team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Calgary Co-op
Calgary, AB
12.2019 - Current
- Overseeing the Front End Department, allocating and delegating staff to maximize success in all tasks such as, lines of business balancing, customer service and stocking and cleaning
- Trained customer service representatives on customer service standards, policies, and procedures
- Implemented best practices for handling difficult conversations with customers while maintaining professionalism
- Utilized problem-solving skills to troubleshoot technical problems with customers quickly and effectively
- Built positive relationships with customers by providing friendly and helpful service.
File Maintenance Clerk
Calgary Co-op
Calgary, AB
06.2020 - Current
- Responsible for organizing and preparing nine in-store departments for weekly price changes with various signage and Head Office communication.
- Tracked and documented department specific requests and unique sales utilizing spreadsheets.
- Adhering to very strict daily deadlines to ensure all signage is requested, organized and prepared for the weekly price change.
- A strong attention to detail in order to ensure all advertised sales and their retail discrepancies are minimized and corrected.
Customer Service Cashier
Calgary Co-op
Calgary, AB
06.2018 - Current
- Resolved escalated customer issues with patience and understanding
- Maintained high standards of customer service during high-volume, fast-paced operations
- Performed store opening and closing duties as required
- Counted and balanced cashier drawers.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Education
Diploma: Film And Video Production -
SAIT
true12.2024
High School Diploma -
William Aberhart High-School
06.2018
Skills
- Customer Service
- Team Leader
- Problem Solving
- Attention to Detail
- Resourceful
- Adobe Creative Suite
- Davinci Resolve
- Microsoft Office
Certification
- Set Etiquette & Protocol, SAIT/IATSE, 2023
- WHIMIS, Calgary Co-op, 2023
- Diversity and Inclusion and Effective Leadership, 2023
- AGLC Lottery Sales Training & Certification, 2023
Languages
French
Professional
Timeline
File Maintenance Clerk
Calgary Co-op
06.2020 - Current
Customer Service Supervisor
Calgary Co-op
12.2019 - Current
Customer Service Cashier
Calgary Co-op
06.2018 - Current
Diploma: Film And Video Production -
SAIT
High School Diploma -
William Aberhart High-School
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