Ethan Wollmann
Dufresne,Canada
Summary
Dynamic IT Support Assistant with a proven track record at Blastoff Fireworks, with expert skills in analyzing complex hardware and software issues. Well-versed in Windows and Linux environments, I am a technical support mastermind and analytical expert, guaranteeing seamless functioning and enhanced client satisfaction through effective problem-solving and close collaboration with senior IT professionals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Projects Student
Louis Riel Arts and Technology Centre
01.2025 - Current
- Troubleshot computers with various software and hardware issues
- Configured and maintained basic network infrastructures
- Gained extensive hands-on experience with Windows and multiple Linux distributions
- Applied critical thinking and systematic problem-solving methodologies
IT Support Assistant
Blastoff Fireworks
01.2024 - Current
- Managed and responded to customer technical issues via support email system
- Diagnosed and resolved hardware/software problems for business clients
- Provided desktop troubleshooting and system support
- Collaborated with senior IT professionals on complex technical solutions
Education
Information Systems Program
Louis Riel Arts And Technology Centre
5 De Bourmont Ave, Winnipeg, MB R2J 1J901-2026
High School Diploma -
Ste. Anne Collegiate
197 St Alphonse Ave, Ste Anne, MB R5H 1G406-2025
Skills
- Operating systems: Windows and Linux
- Networking: Configuration and troubleshooting
- Cybersecurity: Ethical hacking and penetration testing
- Technical support: IT email support
- Problem solving: Critical thinking
- Hardware: Laptop repair
- Artificial intelligence: Research applications
Certification
- Cybersecurity Training
- TCM Security Practical Ethical Hacking Course - Completed
- TCM Security Windows Privilege Escalation for Beginners - Completed
- TCM Security Linux Privilege Escalation for Beginners - Completed
- TryHackMe Platform - Completed 21 hands-on cybersecurity rooms
References
Frank, Catojo, Teacher, Information Systems Program, frank.catojo@lrsd.net, (204) 237-895, Louis Riel School Division
CORE COMPETENCIES
- Technical: Advanced problem-solving capabilities, Rules-oriented approach
- Professional: Calm under pressure, Task-focused execution
- Learning: Self-motivated continuous skill development
Timeline
Technical Projects Student
Louis Riel Arts and Technology Centre
01.2025 - Current
IT Support Assistant
Blastoff Fireworks
01.2024 - Current
Information Systems Program
Louis Riel Arts And Technology Centre
High School Diploma -
Ste. Anne Collegiate
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