Summary
Overview
Work History
Skills
Affiliations
Timeline
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Ethan Tran

Milpitas

Summary

Dynamic Account Manager with a proven track record at Tire Outlet Auto Service, excelling in account growth and customer relationship management. Skilled in CRM software and financial reporting, I effectively identified upselling opportunities, enhancing revenue and ensuring customer satisfaction through strong interpersonal skills.

Overview

6
6
years of professional experience

Work History

Account Manager

Tire Outlet Auto Service
San Jose
10.2021 - Current
  • Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Addressed customer questions and concerns regarding products and services.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Prepared monthly financial statements for each account.
  • Identified customer needs by asking questions and advising on best solutions.

Activity Director

Bodhi Youth of America
Wrightwood
07.2019 - Current
  • Designed and led activities in crafts, music and sports.
  • Trained and managed assistants and delegated tasks for staff members.
  • Scheduled and coordinated events and activities.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Skills

  • Account growth
  • Customer relationship management
  • CRM software
  • Financial reporting
  • Strategic planning
  • Customer retention

Affiliations

  • Scuba Diving
  • Rock Climbing

Timeline

Account Manager

Tire Outlet Auto Service
10.2021 - Current

Activity Director

Bodhi Youth of America
07.2019 - Current

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Ethan Tran