Summary
Overview
Work History
Education
Skills
Timeline
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Ethan Seck

Yuba City

Summary

Dynamic Customer Service Team Leader with a proven track record at Raley's, excelling in staff training and customer loyalty initiatives. Recognized for enhancing team productivity and resolving complex customer issues, fostering strong relationships. Adept in problem-solving and effective communication, driving operational improvements and elevating service standards.

Overview

6
6
years of professional experience

Work History

Customer Service Team Leader

Raley's
Auburn
05.2022 - Current
  • Trained new staff on company policies and customer interaction techniques.
  • Resolved customer complaints efficiently, promoting loyalty and satisfaction.
  • Conducted performance evaluations to assess team member effectiveness.
  • Collaborated with management to implement new service initiatives.
  • Provided feedback to improve operational processes and workflows.
  • Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
  • Scheduled, assigned, and monitored daily work activities of customer service team members.

Assistant Dairy Team Leader

Raley's
Grass Valley
02.2022 - 05.2022
  • Supervised daily operations and ensured team productivity at the grocery store.
  • Monitored inventory levels and assisted with stock management processes.
  • Collaborated with management to streamline workflow and improve efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Established clear expectations for employees, providing guidance when needed.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Produce Clerk / Fill In Produce Manager

Raley's Supermarket
Yuba City
05.2021 - 02.2022
  • Stocked produce shelves with fresh fruits and vegetables daily.
  • Maintained cleanliness and organization of the produce department.
  • Assisted customers in selecting quality produce items.
  • Monitored inventory levels and reported shortages to management.
  • Prepared displays to showcase seasonal fruits and vegetables effectively.
  • Trained new clerks on best practices for product handling and customer service.
  • Rotated produce items to ensure freshness.
  • Loaded, unloaded and moved heavy products using material loading equipment.
  • Greeted customers and offered to help locate produce items.

Courtesy Clerk / Checker

Raley's Supermarket
El Dorado Hills
12.2019 - 05.2021
  • Assisted customers with inquiries and provided exceptional service throughout the store.
  • Stocked shelves efficiently and maintained organized merchandise displays for easy access.
  • Bagged groceries accurately while ensuring customer satisfaction during checkout processes.
  • Operated cash registers, processed transactions, and handled cash with attention to detail.
  • Engaged with customers to promote store promotions and loyalty programs effectively.
  • Provided excellent customer service by being friendly and courteous at all times.
  • Assisted with price checks, go-backs, and replenishing supplies.
  • Oversaw collection shopping carts from parking lot to maintain clean, organized area.

Education

High School Diploma -

Oakridge High School
El Dorado Hills, CA
05-2020

Skills

  • Staff training
  • Customer loyalty
  • Customer relationship management
  • Team productivity
  • Workflow optimization
  • Problem solving
  • Effective communication
  • Decision making
  • Time management
  • Leadership development

Timeline

Customer Service Team Leader

Raley's
05.2022 - Current

Assistant Dairy Team Leader

Raley's
02.2022 - 05.2022

Produce Clerk / Fill In Produce Manager

Raley's Supermarket
05.2021 - 02.2022

Courtesy Clerk / Checker

Raley's Supermarket
12.2019 - 05.2021

High School Diploma -

Oakridge High School

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Ethan Seck