Ethan Ramhit
Toronto,ON
Summary
A hardworking, opportunity seeking, responsible individual seeking to become a part of the team by bringing some outstanding abilities to come into the work environment with a positive attitude, effectively carry out responsibilities, and work cooperatively with coworkers. Staying organized, carrying out tasks as expected, and providing excellent customer service for customer satisfaction is at number one priority.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Blue Jays (Rogers Center)
06.2023 - Current
- Maintaining professionalism and in an extremely high volume environment of 30,000 to 40,000 people while prioritizing the needs of guests to cater to their needs.
- Using customer service skills efficiently to make guests feel welcome and understood at all times.
- Assisting unsure guests to the solution to their needs in a professional, welcoming, and under standing matter, committed to ensure a feeling beyond satisfaction in each person.
- Resolving guest issues regarding tickets, seat placement, in need of extra assistance, and gift card problems in an efficient and dedicated manner.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Store Lead
Aramark (Roger Center)
04.2021 - Current
- Ensuring the quality of the physical appeal of the store by upholding company standards, and going above and beyond to ensure food and safety regulations are being followed by all employees.
- Streamlined inventory management by conducting regular audits, tracking stock levels, and ensuring timely replenishment of supplies.
- Facilitated seamless communication among team members by conducting regular meetings, addressing concerns, and providing clear instructions.
- Reduced wait times for customers with efficient handling of card transactions and speedy food preparation techniques.
- Upheld consistent brand standards across all aspects of the concession stand operation including presentation style of products offered and uniform dress codes.
Retail Associate
American Eagle Outfitters, Inc
04.2022 - 07.2022
- Maintaining store appearance and cleanliness to enhance the customer experience and create an attractive atmosphere.
- Connecting to shoppers on a personal level to "find the need behind the need". These skills led to a high drive in store sales, and left guests wanting to return back to re-live the same shopping experience.
- Handling all forms of money transactions responsibly with great focus to ensure a successful purchase with no complications.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Retail Sales Associate
JD Sports
06.2021 - 01.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Promoted sport products and sports fashion to guests in order to ensure they are up to date with all company promotions.
- Interacting with shoppers at a friendly, professional, and deeper level to understand the right products to their needs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
Associate of Arts - Business Management
Seneca College
Toronto, ON04.2023
Skills
- Customer Service
- Problem Resolution
Through many years of experience, connecting with guests to ensure an outstanding experience no matter what the situation, comes at ease
Ability to problem solve efficiently and on the spot in high volume environments
- Money handling abilities
- Complaint Handling
Proficient ability to handle cash and card responsibly in a eloquent manner
References
Hasty Omid
Blue Jays Customer Satisfaction Lead
(647) 512-9517
Timeline
Customer Service Representative
Blue Jays (Rogers Center)
06.2023 - Current
Retail Associate
American Eagle Outfitters, Inc
04.2022 - 07.2022
Retail Sales Associate
JD Sports
06.2021 - 01.2022
Store Lead
Aramark (Roger Center)
04.2021 - Current
Associate of Arts - Business Management
Seneca College
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