DARLENE SPECK
Kingston,ON
Summary
Dynamic professional with a proven track record at Royal Bank of Canada, excelling in customer service and analytical thinking. Adept at resolving complex issues and promoting financial products, contributing to client retention and satisfaction. Skilled in collaboration and time management, ensuring compliance and enhancing operational efficiency.
Professional in customer relations and branch operations, bringing valuable experience to role. Known for driving client satisfaction and supporting branch growth through effective problem-solving and communication. Focused on team collaboration and flexibility to meet evolving needs, with reliability and strong interpersonal skills.
Overview
6
6
years of professional experience
Work History
Branch Ambassador
Kawartha Credit Union
08.2023 - 07.2025
- Facilitated customer inquiries, providing accurate information on financial products and services.
- Assisted with account opening processes, ensuring compliance with regulatory requirements.
- Collaborated with team members to improve branch efficiency and enhance customer service experiences.
- Educated customers on digital banking tools, increasing adoption rates for online services.
- Delivered exceptional customer service by identifying opportunities for cross-selling additional products and services based on client needs.
- Demonstrated leadership skills by serving as an ambassador between the bank''s various departments, facilitating effective communication and collaboration to address client needs.
- Assisted in branch audits, ensuring compliance with financial regulations and maintaining high standards of service.
Banking Advisor
Royal Bank of Canada, RBC
10.2022 - 08.2023
- Maintained up-to-date knowledge of banking regulations and compliance requirements.
- Resolved complex customer issues by coordinating with internal departments effectively.
- Strengthened customer relationships through timely follow-ups and proactive communication.
- Contacted prospective clients to generate new loans, deposits, and business to achieve company production goals.
- Provided guidance on investment options, helping clients make informed decisions to achieve their financial goals.
- Contributed to client retention efforts by maintaining a high level of professionalism and exceptional customer support.
Quality Assurance Analyst
Cardinal Health
01.2019 - 10.2022
- Executed comprehensive test plans to ensure software quality and performance standards.
- Analyzed test results, identifying defects and ensuring timely resolution by development teams.
- Collaborated with cross-functional teams to review requirements and improve testing procedures.
- Developed and maintained automated test scripts using industry-standard tools such as Selenium.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Education
Certificate - Finance
Durham College
Oshawa, None06-2014
Skills
- Teamwork and collaboration
- Customer service
- Time management
- Data entry
- Analytical thinking
- Product and service promotion
Timeline
Branch Ambassador
Kawartha Credit Union
08.2023 - 07.2025
Banking Advisor
Royal Bank of Canada, RBC
10.2022 - 08.2023
Quality Assurance Analyst
Cardinal Health
01.2019 - 10.2022
Certificate - Finance
Durham College