Ethan Patrick
Brea
Summary
Committed to ensuring both customer and employer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Eager to learn and devoted to ensuring team proficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Order Fulfillment Associate
Nordstrom
11.2020 - Current
- Stocked designated items on shelves, end caps and displays.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Created and enforced detailed organization processes to increase quality and service standards.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
Customer Service Representative
Nordstrom
11.2016 - 11.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered prompt service to prioritize customer needs.
- Passionate about learning and committed to continual improvement.
Education
Bachelor of Arts - Film And Video Production
California State University - Long Beach
05.2024
Skills
- Effective Communication
- Adaptability and Flexibility
- Good Telephone Etiquette
- Professionalism
- Task Prioritization
- Conscientious and Detail-Oriented
- Health and safety compliance
- Punctual and Reliable
- Time management abilities
- Administrative and Office Support
Certification
- Adobe Certified Professional in Digital Video Using Adobe Premiere Pro, Adobe - 2023
- Avid Certified Media Composer Specialist, Avid - 2024
Timeline
Order Fulfillment Associate
Nordstrom
11.2020 - Current
Customer Service Representative
Nordstrom
11.2016 - 11.2019
Bachelor of Arts - Film And Video Production
California State University - Long Beach
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