Interacted with customers in a friendly and timely manner, while, while using the POS system
Utilized safe food handling skills to ensure sanitation was maintained
Prepared food such as 'Meals on Wheels' and catering orders; keeping pace with the kitchen staff
Demonstrated keen attention to detail and active listening skills
Engaged in regular cleaning duties to uphold the visual appeal of the Cafe
Cutomer Service Representative
Pro Hockey Life
09.2023 - 03.2025
Helped Customers get fitted for skates and sharpening/profiling them
Interacted with customers and helped them find the specific hockey items they were looking for
Improved brand knowledge to stay up to date with new models/brands that were coming out in the market to be knowledgeable when helping customers
Kept store clean and organized
Landscape Installer
Greenland Synthetic Turf and Irrigation
04.2018 - 09.2023
Installed synthetic putting greens and artificial turf on customer property
Drove a trailer carrying company products/materials
Communicated with customers daily to facilitate their landscape objectives
Lifted heavy material daily
Summer Employment
Customer Service Representative
CIBC Richmond/Oxford Branch
09.2017 - 04.2018
Helped clients manage their accounts and products
Focused on clients experience to make each interaction meaningful
Connected clients to the appropriate CIBC team members to help them reach their goals
Listened, asked questions, and put myself in the client's position. Took accountability for client issues and relied on other team members to assist in arriving at best solutions
Became a technology expert. Shared knowledge by introducing clients to mobile banking applications and assisted them to better manage their banking needs.
Warehouse Employee
Centennial Windows and Doors
06.2017 - 09.2017
Maintained and organized warehouse merchandise in preparation for installment
Travelled to various cities across Ontario delivering merchandise and communicating with customers
Education
Bachelor of Arts - Sociology
University of Western Ontario
London, ON
06-2023
Skills
Cooperative team player able to work independently or with a team
Strong critical thinking skills and multi-tasking ability
Strong work ethic, taking pride in a job well done
Demonstrated ability to finish projects within deadlines
Punctuality and good time management
Accomplishments
CIBC Certificate of appreciation in recognition of superior client service and advice to clients on the front line
Bronze Award for playing a varsity sport at Western University for 3+ years