Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ethan Raymond Myers

Charlottetown

Summary

Dynamic leader with a proven ability to guide teams toward achieving project/service level goals through strategic management and exceptional communication. Strong organizational skills foster collaboration and enhance performance, ensuring alignment and motivation among team members. Demonstrated success in overseeing service desk while adapting to changing work environments, consistently delivering results that exceed expectations. Committed to driving efficiency and innovation in every project undertaken.

Overview

13
13
years of professional experience
1
1
Certification

Work History

MSP TEAM LEAD

Starport Managed Services
01.2023 - Current
  • Provide Layer 1 technicians with troubleshooting tips for escalations
  • Support and maintain Azure AD/365/On premises AD environments
  • Monitor and maintain Backup and Cyber Security
  • Lead a team of 4 technicians with focus on Dental and Medical IT
  • Maintain documentation and communicate process changes

Network Technician

Atelka
05.2012 - 09.2012
  • Offered Network Support for US ISP Megapath.
  • Utilized the OSI model in a bottom up approach to pinpoint areas of concern.
  • Documented all customer interactions meticulously via trouble ticketing system.
  • Ensured customer issues were resolved or escalated to higher tiers of support/field service technicians.

Education

Computer Networking Technologies

Holland College
05.2021

Highschool Diploma - undefined

Morell Regional Highschool
01.2013

Skills

  • Fast Learner
  • Computer Skills
  • Ability to Multitask
  • Adaptability
  • Ability to Work in a Team
  • Ability to Work Under Pressure
  • Communication Skills
  • Customer Service
  • Hardware and Software Troubleshooting
  • Attention to detail
  • Conflict resolution
  • Coaching and mentoring

Certification

  • COMPTIA A+ Hardware and software
  • Microsoft Az-900
  • Datto Certified deployment specialist
  • Sophos Firewall Engineer

Languages

English
Native or Bilingual

Timeline

MSP TEAM LEAD

Starport Managed Services
01.2023 - Current

Network Technician

Atelka
05.2012 - 09.2012

Highschool Diploma - undefined

Morell Regional Highschool

Computer Networking Technologies

Holland College
Ethan Raymond Myers