Ethan Raymond Myers
Charlottetown
Summary
Dynamic leader with a proven ability to guide teams toward achieving project/service level goals through strategic management and exceptional communication. Strong organizational skills foster collaboration and enhance performance, ensuring alignment and motivation among team members. Demonstrated success in overseeing service desk while adapting to changing work environments, consistently delivering results that exceed expectations. Committed to driving efficiency and innovation in every project undertaken.
Overview
13
13
years of professional experience
1
1
Certification
Work History
MSP TEAM LEAD
Starport Managed Services
01.2023 - Current
- Provide Layer 1 technicians with troubleshooting tips for escalations
- Support and maintain Azure AD/365/On premises AD environments
- Monitor and maintain Backup and Cyber Security
- Lead a team of 4 technicians with focus on Dental and Medical IT
- Maintain documentation and communicate process changes
Network Technician
Atelka
05.2012 - 09.2012
- Offered Network Support for US ISP Megapath.
- Utilized the OSI model in a bottom up approach to pinpoint areas of concern.
- Documented all customer interactions meticulously via trouble ticketing system.
- Ensured customer issues were resolved or escalated to higher tiers of support/field service technicians.
Education
Computer Networking Technologies
Holland College
05.2021
Highschool Diploma - undefined
Morell Regional Highschool
01.2013
Skills
- Fast Learner
- Computer Skills
- Ability to Multitask
- Adaptability
- Ability to Work in a Team
- Ability to Work Under Pressure
- Communication Skills
- Customer Service
- Hardware and Software Troubleshooting
- Attention to detail
- Conflict resolution
- Coaching and mentoring
Certification
- COMPTIA A+ Hardware and software
- Microsoft Az-900
- Datto Certified deployment specialist
- Sophos Firewall Engineer
Languages
English
Native or Bilingual
Timeline
MSP TEAM LEAD
Starport Managed Services
01.2023 - Current
Network Technician
Atelka
05.2012 - 09.2012
Highschool Diploma - undefined
Morell Regional Highschool
Computer Networking Technologies
Holland College
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