Ethan McMorran
Los Angeles
Summary
Dedicated Customer Service Manager with further history in hospitality, planning to restart college in the winter and looking for a stable, long-term job in the service industry. A proactive problem solver with a proven track record in customer satisfaction, company improvement, and employee management.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
The Santa Barbara Smokehouse
Santa Barbara
09.2023 - Current
- Delivered expert customer service via phone, email, and in-person communication with clients
- Collaborated with cross-functional team to fulfill customer orders according to specifications
- Managed over 200 accounts and $50m in yearly sales.
- Oversaw scheduling and employee timecards to ensure compliance with company policy and state/federal regulations
- Led team meetings to align on company objectives and develop actionable plans
Bartender/Server
The Smiths Hotel
Gretna Green
09.2020 - 09.2023
- Prepared a variety of cocktails and beverages for an establishment holding up to 120 guests per night.
- Provided exceptional customer service, enhancing guest experiences in hotel, restaurant, and wedding events.
- Collaborated with team to efficiently manage up to 4 weddings and full restaurant service each night.
- Followed strict alcohol consumption guidelines in accordance with company policy and national laws
- Managed inventory records, maintaining optimal stock levels for seamless operations.
Education
M.D. - Medicine
University of Glasgow
Glasgow07-2026
Skills
- Effective and excellent customer service
- Management and leadership
- Ability to work in a cross-functional team
- Problem solving and issue de-escalation
- Punctuality and time-management
- Excels under pressure
Timeline
Customer Service Manager
The Santa Barbara Smokehouse
09.2023 - Current
Bartender/Server
The Smiths Hotel
09.2020 - 09.2023
M.D. - Medicine
University of Glasgow