Ethan Martin
North Hollywood
Summary
Proven multitasker and customer service expert, honed skills at The Cheesecake Factory, managing high-volume events with precision. Excelled in team collaboration and financial accuracy, enhancing guest experiences and operational efficiency. Demonstrates strong communication and reliability, with a track record of improving service delivery and workplace morale.
Overview
11
11
years of professional experience
Work History
Bartender
The Cheesecake Factory
05.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
The Palms Resort
06.2018 - 05.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Macaroni Grill
06.2017 - 06.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Shift Supervisor
Starbucks
10.2013 - 06.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
Aliso Niguel High School
Aliso Viejo, CA06.2015
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
Timeline
Bartender
The Cheesecake Factory
05.2021 - Current
Bartender
The Palms Resort
06.2018 - 05.2021
Server
Macaroni Grill
06.2017 - 06.2018
Shift Supervisor
Starbucks
10.2013 - 06.2017
Aliso Niguel High School
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