Ethan Lopez
Corona
Summary
Results-driven Local Market Coordinator at 3 Day Blinds with a track record of leading high-performing sales teams, boosting performance metrics, and delivering exceptional customer experiences. Skilled in coaching, field performance, CRM management, and resolving escalated issues to drive measurable results.
Overview
7
7
years of professional experience
Work History
Local Market Coordinator
3 Day Blinds
04.2025 - Current
- Lead, coach, and develop Design Consultants to drive sales and ensure adherence to company processes.
- Implement best practices to improve NPS, close rate, average discount, Express shipping, and RPA.
- Conduct field ride-alongs to evaluate performance, provide coaching, and enhance customer experience.
- Collaborate with the District Sales Manager to analyze data, identify trends, and optimize team results.
- Review and approve orders to ensure accuracy, compliance, and timely execution.
- Resolve escalated customer issues, maintaining high satisfaction and retention.
- Manage onboarding and training, providing hands-on coaching to accelerate new hire productivity.
- Utilize Salesforce CRM to manage reporting, appointments, service requests, and customer cases.
Sales Support Specialist
3 Day Blinds
04.2024 - 04.2025
- Negotiated pricing and terms with prospective clients, securing mutually beneficial agreements
- Applied persuasive communication and relationship-building techniques to address concerns and guide reluctant prospects toward informed purchasing decisions
- By understanding customer needs and offering tailored solutions, consistently convert hesitant prospects into long-term, loyal clients, driving both sales and customer satisfaction
- Pioneered and implemented innovative strategies to boost customer traffic and improve conversion rates
- Developed comprehensive tracking spreadsheet for incoming orders with management, enhancing team transparency
- Created a discount calculator tool that reduced excessive discounting by 5%, improving pricing efficiency
To-the-Trade Account Manager
Smith & Noble
12.2020 - 04.2023
- Consistently achieved sales targets by delivering personalized service and establishing the company as a trusted industry partner
- Cultivated relationships with designers, contractors, hotels, and property managers, enhancing sales of window treatment solutions
- Collaborated with clients to understand their needs, providing tailored recommendations and ensuring seamless project execution
- Provided exceptional service as primary point of contact for clients, resolving issues promptly to maintain satisfaction
- Effectively translated business needs into tailored solutions, resulting in increased customer satisfaction and retention
- Coordinated with vendors to ensure timely delivery of custom products, supporting project timelines
Inside Sales Associate
Smith & Noble
05.2019 - 12.2020
- Developed and maintained strong client relationships, contributing to long-term sales success
- Provided expert product knowledge and installation support to customers, ensuring smooth sales processes
- Responded to customer inquiries, tracked orders, and scheduled appointments with precision and professionalism
Education
Bachelor of Science - Business Administration
Western Governors University
08-2026
Associate's Degree - Business Administration
Norco College
02-2024
Real Estate License -
ADHI Schools
08-2018
High School Diploma -
Santiago High School
06-2017
Skills
- 6 - Step Sales Process
- Salesforce CRM
- Microsoft office
- Sales Leadership & Account Management
- Lead generation
- Negotiation & Closing Techniques
- Strategic Planning & Problem Solving
- Team Collaboration & Cross-Functional Cooperation
- Data Analysis & Process Improvement
- Strong Communication & Presentation Skills
Accomplishments
- President’s Circle Award – Recognized for outstanding performance at Smith & Noble (two consecutive years).
- Highest Accuracy Award – Awarded for top performance in sales and order accuracy at Smith & Noble.
- Million Dollar Sales Award – Reached $1 million in sales at Smith & Noble.
- Graduated high school with honors, demonstrating a commitment to excellence.
Timeline
Local Market Coordinator
3 Day Blinds
04.2025 - Current
Sales Support Specialist
3 Day Blinds
04.2024 - 04.2025
To-the-Trade Account Manager
Smith & Noble
12.2020 - 04.2023
Inside Sales Associate
Smith & Noble
05.2019 - 12.2020
Bachelor of Science - Business Administration
Western Governors University
Associate's Degree - Business Administration
Norco College
Real Estate License -
ADHI Schools
High School Diploma -
Santiago High School