Summary
Overview
Work History
Education
Skills
Certification
Projects
References
Volunteer Experience
Timeline
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Ethan lloyd

ottawa,Ontario

Summary

Dynamic professional with a proven track record at Pita Pit, enhancing customer satisfaction through data analysis and marketing research. Skilled in digital marketing and collaboration, I excel in driving results and fostering team unity while ensuring compliance with food safety standards.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Headline Cook

Lone Star Texas Grill
02.2024 - Current
  • Culinary Expertise: Mastering Grilling Techniques, Plating Skills, and Menu Innovation.
  • Team Collaboration and Leadership: Fostering Unity, Delegation, and Adaptability for Seamless Operations.
  • Elevating Customer Experience: Honing Communication, Problem-Solving, and Conflict Resolution Skills in a Fast-Paced Restaurant Environment.

Box Office

Ottawa Titans Baseball
04.2024 - 07.2024
  • Ticket Sales and Management: Processed ticket sales for events, handled transactions, and managed box office inventory.
  • Customer Service: Assisted customers with inquiries, resolved issues, and provided information about events and seating.
  • Event Coordination: Collaborated with event organizers to ensure smooth ticketing operations and address any last-minute changes or requirements.
  • Box Office Operations: Maintained accurate records of ticket sales, processed refunds, and managed daily cash flow.
  • Data Entry and Reporting: Entered sales data into the system, generated reports on ticket sales and attendance, and analyzed trends for better planning.
  • Technical Support: Operated ticketing software and troubleshooting technical issues related to ticket sales and printing.
  • Marketing Support: Assisted with promotional efforts by distributing flyers, updating social media, and providing information to boost ticket sales.
  • Customer Feedback Collection: Gathered feedback from customers to improve service and address any concerns related to the ticketing experience.

Supervisor and Marketing

Pita Pit
06.2022 - 12.2023
  • Conducted in-depth analysis of customer reviews and surveys to identify trends and areas for improvement, resulting in a 15% increase in customer satisfaction ratings.
  • Implemented a comprehensive sanitation checklist and conducted regular inspections to ensure compliance with food safety standards, resulting in zero health code violations during health inspections.
  • Managed all aspects of cash handling, including opening and closing procedures, accurate transaction processing, and reconciliation of cash drawers, resulting in a 99% accuracy rate.
  • Coordinated with suppliers to optimize inventory levels and minimize stock shortages, reducing waste by 20% and ensuring seamless operations.
  • Developed and executed a social media content calendar, including engaging posts, promotions, and community events, resulting in a 25% increase in social media followers and engagement.

Coach and Conditioning Specialist

Starr Gymnastics
09.2019 - 06.2022
  • Conducted regular safety inspections of gymnastics equipment and facilities, ensuring compliance with safety regulations and minimizing risk of accidents.
  • Designed and implemented personalized training programs for athletes, focusing on skill development, conditioning, and injury prevention, resulting in improved performance and reduced injury rates.
  • Created themed party environments and coordinated activities for birthday celebrations, ensuring a memorable and enjoyable experience for clients and guests.
  • Provided constructive feedback and encouragement to gymnastics class participants, fostering a supportive and motivating learning environment.

Education

Some College (No Degree) - Business Marketing

Algonquin College
Ottawa, ON

Skills

  • Data analysis and marketing research
  • Email and social media marketing
  • Customer relationship management
  • Microsoft Office proficiency
  • Data-driven decision-making
  • Collaboration and communication skills
  • Event coordination and management
  • Sales strategies and customer service
  • Digital marketing expertise
  • Inventory and cost control
  • Food safety and sanitation procedures
  • Garnishing techniques and kitchen management
  • Quality assurance and problem-solving

Certification

  • Food Safety, Pita Pit, 06/01/22, 06/01/24
  • WHMIS, School, 06/01/22, 06/01/24
  • Smart Serve

Projects

In Depth Interviews, Developing Structured Questioning Techniques, Active Listening, and Analyzing Responses to Extract Valuable Insights. Surveys, Proficient in Designing, Implementing, and Analyzing Survey Data to Inform Strategic Decision-Making and Enhance Business Performance. Sales Presentation, Proficient in Crafting Compelling Presentations, Utilizing Persuasive Communication Techniques, and Tailoring Content to Address Client Needs for Effective Sales Engagement.

References

  • "Pistol" Kitchen Manager, 613-868-8280
  • Sarah-Jane Bergeron, Co-op Teacher, sarahjane.bergeron@ocsb.ca
  • Siobhan McKillop, Manager, siobhan.mckillop@gmail.com
  • Junior 'Rocky' Benito, Supervisor, at Starr Gymnastics: 343-997-4936
  • "Maverick" , Manager, 613-893-1400

Volunteer Experience

  • Class Representative, 01/01/23, 12/31/23, Serving as Liaison Between Students, Teachers, and Administration. Facilitated Open Communication Channels, Addressed Concerns, and Organized Collaborative Initiatives to Enhance Classroom Dynamics and Student Experience.
  • Co-op, St. Francis School, 09/01/21, 01/31/23, Collaborated with Lead Teachers to Implement Engaging and Educational Activities for Co-Op Kindergarten Class.
  • Volunteer, Navan Grads Youth Hockey Team, 01/01/21, 12/31/21, Providing Support in Various Capacities. Assisted Coaches with Practice Sessions, Skill Development Drills, and Game Strategies.

Timeline

Box Office

Ottawa Titans Baseball
04.2024 - 07.2024

Headline Cook

Lone Star Texas Grill
02.2024 - Current

Supervisor and Marketing

Pita Pit
06.2022 - 12.2023

Coach and Conditioning Specialist

Starr Gymnastics
09.2019 - 06.2022

Some College (No Degree) - Business Marketing

Algonquin College

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Ethan lloyd