Ethan Lahiany
Ville Saint-Laurent
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Team leader
Eco Residentiel
01.2022 - 12.2024
- Door to Door Sales for Heating and Ventilation Systems.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Generated new leads by conducting thorough market research and identifying potential customers in targeted neighborhoods.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Assisted in training new employees on company procedures, safety protocols, and technical aspects of the job.
- Managed employee recruitment.
Detailer et propriétaire
Premiere Detail
01.2017 - 01.2022
- Washed cars and trucks daily for auto dealership.
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
- Collaborated with sales teams to develop tailored detailing solutions for clients'' specific needs.
Service à la clientèle
Aldo
01.2016 - 01.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Boosted sales with effective product promotion and upselling techniques.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
Education
GED -
Ecole Des Metiers Des Equipements Motorises
01.2017
Diplôme collégiale - commerce
Vanier College
01.2015
Diplôme d'études secondaires -
Ecole Maimonide
Ville Saint-Laurent, Québec01.2013
Skills
- Teamwork and collaboration
- Customer service
- Goal-oriented mindset
- Problem-solving
- Client relationship building
- Attention to detail
- Complaint handling
- Team motivation
Accomplishments
- Achieved Lieutenant Governor Medal through effectively helping with community and achieving great academic success.
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Team leader
Eco Residentiel
01.2022 - 12.2024
Detailer et propriétaire
Premiere Detail
01.2017 - 01.2022
Service à la clientèle
Aldo
01.2016 - 01.2017
Diplôme collégiale - commerce
Vanier College
GED -
Ecole Des Metiers Des Equipements Motorises
Diplôme d'études secondaires -
Ecole Maimonide
Similar Profiles
Geetha SunkaraGeetha Sunkara
Software Engineer at Eva Eco Systems, IncSoftware Engineer at Eva Eco Systems, Inc
Monta EldridgeMonta Eldridge
Labor Hand at Eco Materials TechnologiesLabor Hand at Eco Materials Technologies
Shawna BrooksShawna Brooks
Prep Chef at Eco Cafe'Prep Chef at Eco Cafe'