Ethan Katsikis
Whitby
Summary
Dynamic and results-driven professional with extensive experience in customer service, inventory management, and team collaboration. Proven ability to multitask, manage time effectively, and drive sales while ensuring high levels of customer satisfaction and operational efficiency. Skilled in creating a positive work environment and contributing to overall business success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
RunningRoom
06.2024 - Current
- Processed transactions accurately and efficiently, handling cash, credit, and debit payments.
- Served as a trusted keyholder, responsible for opening and closing the store.
- Assisted customers with locating products and checking inventory across locations.
- Maintained store presentation by organizing racks and shelves to enhance visual appeal.
- Engaged with customers to build rapport, foster loyalty, and drive sales.
- Recommended relevant products and services to solve customer needs.
- Fulfilled online orders, ensuring accurate picking, packing, and timely shipping.
Crew Trainer
Wendys
12.2022 - 02.2025
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Established and maintained quality control standards.
Crew Member
McDonalds
09.2021 - 11.2022
- Prepared food orders quickly and accurately while following safety and quality standards.
- Processed transactions efficiently, handling cash, credit, and mobile payments.
- Maintained cleanliness and organization in work areas to ensure a safe environment.
- Provided fast and friendly customer service to enhance guest experience.
- Restocked ingredients and supplies to keep operations running smoothly.
- Worked as a trusted team member to meet high-demand periods efficiently.
- Assisted with opening and closing duties as required.
Education
Advanced Degree - Finance
Durham College
Oshawa, ON05-2027
High School Diploma -
Clarington Central Secondary School
Clarington06-2024
Skills
- Customer service
- Cash handling
- Inventory management
- Team collaboration
- Time management
- Multitasking
Accomplishments
- Awarded “Employee of the Month” in 2022.
- Trained and onboarded 5+ new staff members at Wendy's, improving team efficiency and customer service within the first month.
- Consistently met weekly sales targets at Running Room, contributing to overall store success.
Languages
English
Native or Bilingual
Certification
- Microsoft Office Specialist (MOS): Word and PowerPoint Certified
- Currently undergoing Microsoft Office Specialist (MOS): Excel certification training
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- WHMIS Certification (Workplace Hazardous Materials Information System), ensuring compliance with safety standards and promoting a safe work environment.
Interests
- Passionate about working out and fitness
- Enthusiastic about investing, particularly in stocks and financial markets, with a keen interest in personal portfolio management
- Enjoy swimming and skiing
- Enjoy researching various topics, staying informed on current trends, and expanding knowledge in diverse fields
Timeline
Sales Associate
RunningRoom
06.2024 - Current
Crew Trainer
Wendys
12.2022 - 02.2025
Crew Member
McDonalds
09.2021 - 11.2022
Advanced Degree - Finance
Durham College
High School Diploma -
Clarington Central Secondary School
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