Ethan Hamel
Hamilton,ON
Summary
Experienced with team leadership, retail operations management, and customer service. Utilizes strategic planning and problem-solving skills to drive productivity.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Urban Behavior
10.2022 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Interviewed, hired, and trained retail staff in daily operations including cleaning, cash handling, and customer
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted regular assessments of store layouts to optimize product placement and customer flow.
- Implemented seasonal display changes to reflect current trends and increase sales.
Manager in Training
Urban Behavior
07.2021 - 10.2022
- Acted with integrity, honesty and knowledge to promote culture of company.
- Used company reports to analyze sales, gross profit and inventory activities.
- Handled day-to-day customer or client questions via telephone or email.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Retail Sales Associate Cashier
Urban Behavior
12.2019 - 07.2021
- Answered questions about store policies and addressed customer concerns.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Helped customers complete purchases, locate items, and join reward programs.
- Connected with customers to support positive transaction experiences and address service concerns.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
Sales Associate
Forever 21
10.2019 - 11.2019
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Informed customers of promotions to increase sales productivity and volume.
- Maintained a clean and organized sales floor while continuing to offer exceptional customer service.
Education
High School Diploma -
Westmount Secondary School
06-2021
Skills
- Time Management
- Customer Service
- Staff Supervision
- Staff Training and development
- Sales Strategies
- Shrinkage Prevention
- Money handling
- Task Delegation
- Retail Operations
- Employee scheduling
- Schedule oversight
Timeline
Assistant Manager
Urban Behavior
10.2022 - Current
Manager in Training
Urban Behavior
07.2021 - 10.2022
Retail Sales Associate Cashier
Urban Behavior
12.2019 - 07.2021
Sales Associate
Forever 21
10.2019 - 11.2019
High School Diploma -
Westmount Secondary School
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