Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
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Ethan Ghirra

Ethan Ghirra

Vancouver,BC

Summary

Results-oriented professional with extensive experience in tenant relations and negotiation at Ghirra Property. Expertise in operational efficiency and customer relationship management. Strong organizational and multitasking skills contribute to achieving high client retention rates. Dedicated to delivering outstanding service and measurable improvements.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Riverside Banquet Halls
02.2022 - Current
  • Managed clientele of 5-10 bookings per month to discuss wedding packages (menu, décor etc.)
  • Skilled in data entry and time management, significantly enhancing operational efficiency.
  • Provided excellent customer service to increase the client retention rate, which led to an increase in sales of 20%.
  • Scheduled conference calls between internal teams, external vendors, or customers to increase the flow of production.
  • Maintained database of client contact information with accuracy and attention to detail

Assistant Property Manager

Ghirra Property
01.2022 - Current
  • Managed rent collection and enforced lease agreements across a portfolio of 10+ units, achieving a 90% on-time payment rate .
  • Investigated and resolved tenant complaints, following management rules and regulations
  • Analyzed rental market trends to propose competitive pricing strategies, increasing occupancy rates by 15% and leading to a 20% decrease in turnover rate.
  • Implemented a tenant tracking system in Excel to streamline correspondence and maintenance history, improving response time by 30%
  • Collaborated with contractors and vendors to schedule and oversee property repairs and renovations

Marketing Coordinator

Riverside Banquet Halls
01.2022 - Current
  • Initiated market research studies to analyze key findings about the target market; this led to creating content that boosted the ENR by 40%.
  • Managed the strategy of executing social media and email marketing campaigns.
  • Liaised with the in-house content and design team to build compelling content to reduce fatigue in the market.
  • Created and ran content campaigns for various digital platforms, including websites, email campaigns, and social media, that generated 50 new client meetings

Logistics Coordinator

Bailey's Canada Truck
01.2015 - 12.2020
  • Led team meetings to discuss progress on current projects and develop new ideas
  • Developed proposals that included documentation for estimated costs, etc.
  • Reported project plans, progress, and results
  • Handled escalated calls professionally by listening carefully to the needs of each customer before offering appropriate solutions.

Customer Service Representative

Riverside Banquet Halls
01.2012 - 12.2016
  • Developed strong customer relationships and loyalty through effective communication to increase customer loyalty rate by 25%.
  • Assisted customers in navigating through various web pages on the company's website during their purchase process or inquiry
  • Provided efficient and courteous service to customers at all times

Education

Rental Property Management Property

University of British Columbia
Vancouver, BC
12-2025

BBA - Marketing Management

Kwantlen Polytechnic University
Richmond, BC
04-2023

Skills

  • Tenant relations management
  • Budgeting and financial reporting
  • Lease administration
  • Proficient in Microsoft Office
  • Marketing analysis

Certification

  • Hootsuite Platform Training, Hootsuite 2023
  • Hootsuite Social Media Marketing, Hootsuite 2023
  • Marketplace Simulation, First Place team, Certification of Completion, Top 10% worldwide, 2023
  • Tri-Council Policy Statement, (TCPS 2: Core), 2020
  • Language Day Exchange (Pontificia Universidad Javeriana), 2023

References

References available upon request.

Timeline

Administrative Assistant

Riverside Banquet Halls
02.2022 - Current

Assistant Property Manager

Ghirra Property
01.2022 - Current

Marketing Coordinator

Riverside Banquet Halls
01.2022 - Current

Logistics Coordinator

Bailey's Canada Truck
01.2015 - 12.2020

Customer Service Representative

Riverside Banquet Halls
01.2012 - 12.2016

Rental Property Management Property

University of British Columbia

BBA - Marketing Management

Kwantlen Polytechnic University

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