Ethan Cantu
San Jacinto
Summary
Results-driven operations and business professional with experience supporting branch operations, financial reporting, service coordination, billing, collections, and process improvement within fast-paced, multi-site environments. Proven ability to manage cross-functional operations using SAP, Salesforce, Tableau, OnBase, and ERP systems while supporting executive leadership through data-driven reporting and operational analysis. Recognized for improving workflow efficiency, strengthening billing accuracy, increasing service revenue, enhancing customer satisfaction, and streamlining branch performance across service, purchasing, financial, and operational functions. Demonstrated success in optimizing daily operations, improving contract and billing compliance, supporting budgeting and forecasting initiatives, coordinating high-volume service activities, and developing executive-level reports that support strategic decision-making. Strong background in vendor management, accounts payable and receivable, KPI tracking, dispute resolution, audit readiness, and remote operational support, with a reputation for driving operational consistency, revenue growth, and continuous process improvement across multiple departments and locations.
Overview
9
9
years of professional experience
Work History
Branch Coordinator
WillScot
Perris
05.2023 - Current
- Developed reports on branch activities for upper management review and analysis.
- Implemented process improvements to enhance service delivery and customer satisfaction.
- Ensured compliance with company policies, procedures, and regulations.
- Monitored staff performance and provided feedback to improve productivity.
- Provided support in resolving customer issues related to products or services offered by the branch.
- Analyzed financial reports and identified areas of improvement in operational efficiency.
- Prepared monthly budget forecasts for the branch office expenses.
- Created detailed reports on customer feedback and satisfaction levels.
- Coordinated branch operations to ensure efficient customer service.
- Implemented strategies to reduce costs while maintaining high quality standards.
- Established contacts with local businesses or organizations to increase market presence.
- Managed relationships with vendors and suppliers to facilitate timely delivery of goods or services.
- Developed and implemented procedures for branch operations.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Coordinated service requests between clients and internal teams.
- Managed scheduling for service appointments and technician assignments.
- Facilitated communication to resolve client inquiries and issues.
- Documented service interactions in customer relationship management software.
- Collaborated with vendors to ensure timely delivery of service supplies.
- Analyzed service feedback to identify areas for improvement.
- Maintained accurate records of client interactions and service histories.
- Monitored email and phone communication to provide prompt responses and solutions.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Followed up with technicians and managers to receive and communicate status updates.
- Provided timely feedback to management on service failures and customer concerns.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Prepared detailed financial statements outlining costs associated with specific projects or activities.
- Assisted with budgeting initiatives by analyzing financial statements and tracking expenses.
- Oversaw accounts payable and receivable activities including processing invoices, payments, vendor reconciliations, collections.
- Managed budgeting and financial planning to maximize cost savings.
- Prepared quarterly and annual financial statements for senior management review.
- Reviewed financial documents such as bank reconciliations, journal entries, invoices, for accuracy.
- Managed day-to-day operations of the office, including budgeting, purchasing, personnel management, payroll processing, and financial reporting.
- Prepared monthly and quarterly reports on regional financial performance for senior management review.
- Maintained detailed documentation of all activities related to debt collection efforts.
- Drafted letters and other correspondence related to debt collection efforts and client disputes.
- Developed strategies for debt collection activities in order to improve repayment rates.
- Prepared monthly reconciliation reports to ensure accuracy of the general ledger accounts.
- Analyzed and reconciled accounts receivable, accounts payable, and general ledger accounts.
- Performed general ledger account analysis and journal entries.
- Coordinated with external vendors for purchasing personal protective equipment.
- Prepared reports on purchasing activity for senior management review.
- Ordered stock from suppliers according to established purchasing procedures.
- Utilized ERP systems for managing purchasing activities efficiently.
- Developed reports to analyze accounts payable activities.
- Resolved customer inquiries regarding billing issues and account discrepancies.
Operations Analyst
WillScot
Perris
09.2022 - Current
- Spearheaded damage billing inspections and streamlined billing contract processing for timely invoicing, enhancing customer satisfaction.
- Identified workflow inefficiencies for branch managers and remote supervisors, providing strategic recommendations that enhanced system efficiency and operational productivity.
- Used Salesforce and SAP to track damage work orders, billing records, and customer history, ensuring transparent communication between branch and customer.
- Managed end-to-end purchasing processes in SAP, creating and tracking purchase orders for safety gear, tools, and modular unit materials across multiple sites.
- Collaborated with vendors and internal teams to ensure on-time deliveries and accurate invoicing, reducing supply delays.
- Drafted damage billing invoices in SAP with photographic evidence, reducing disputes and accelerating collections.
- Teamed up with remote operations groups to enhance billing compliance and contract accuracy, resulting in a 20% reduction in discrepancies and improved customer recovery rates.
- Standardized inspection documentation, ensuring audit readiness and compliance across regions.
- Revamped records management for Return Inspections in SAP, boosting data accuracy on attributes, state codes, and structural specifications.
- Produced and presented remote-ready reports (fleet status, inspections, and unit conditions) for cross-state leadership meetings.
- Streamlined the management of over 1,000 digital records and regulatory compliance files, enhancing accessibility for distributed teams and ensuring seamless collaboration.
- Delivered technical support and hands-on training on SAP and innovative digital tools to over 50 colleagues across multiple sites, enhancing their operational efficiency and digital confidence.
- Created 3D digital floorplans using 3D Home Architect software for single-unit and multi-unit modular building complexes, ensuring accurate layout documentation for future rentals and sales.
INVENTORY ANALYST
Boardriders
Mira Loma
04.2019 - 08.2022
- Oversaw SAP-based inventory management using transaction codes to track inbound/outbound stock movement with audit-compliant accuracy.
- Managed and optimized inventory tracking in SAP and WMS, ensuring accurate stock levels, financial adjustments, and cycle counts.
- Streamlined inventory reconciliation processes, aligning SAP data with physical counts, reducing shrinkage, and improving data integrity.
- Conducted root-cause analysis for inventory discrepancies, identifying and resolving gaps in procurement, receiving, and supply chain workflows.
- Developed dashboards and Excel reports for aging inventory, turnover rate, and variance tracking, improving leadership visibility and forecasting accuracy.
- Coordinated with procurement and vendor teams, balancing supply levels and preventing overstock or shortages through strategic supply chain planning.
- Resolved missing inventory cases by tracing stock movement across warehouse operations, e-commerce, and shipping using SAP transaction codes.
- Delivered data-driven recommendations to procurement and operations teams to optimize restocking and supply levels.
- Led initiatives to standardize cycle counting and auditing procedures, improving consistency across multiple sites.
- Identified workflow gaps in procurement, receiving, and shipping, and collaborated with remote teams to resolve systemic issues.
- Partnered with procurement, vendors, and warehouse supervisors to balance stock levels, prevent shortages, and optimize fulfillment cycles.
Learning Ambassador
Amazon
Ontario
06.2017 - 03.2019
- Developed engaging learning materials to enhance employee understanding and retention.
- Collaborated with team leaders to identify skill gaps and training needs.
- Facilitated training sessions for new employees, ensuring understanding of company policies and procedures.
- Mentored new hires during onboarding, providing guidance to enhance their integration into the team.
- Evaluated training programs for alignment with operational goals, contributing to targeted employee development.
Education
Bachelor of Science -
Arizona State University
Tempe, AZ03-2024
Skills
- Vendor management
- Customer and vendor relations
- Financial planning
- Budget forecasting
- Revenue generation
- Revenue enhancement
- Collections
- Accounts payable processing
- Billing and invoicing
- Financial reporting
- Report generation
- Reporting
- Key performance indicators
- Data analysis
- Compliance assurance
- Service evaluation
- Service coordination
- Issue reporting
- SAP proficiency
- Salesforce proficiency
- Tableau dashboards
- Onbase hyland software
- Dispute resolution proficiency
- Operations management
Timeline
Branch Coordinator
WillScot
05.2023 - Current
Operations Analyst
WillScot
09.2022 - Current
INVENTORY ANALYST
Boardriders
04.2019 - 08.2022
Learning Ambassador
Amazon
06.2017 - 03.2019
Bachelor of Science -
Arizona State University