Etege Wilson
Toronto,Canada
Summary
Results-oriented professional with expertise in Customer Service and Conflict Resolution. Proficient in communication and problem-solving, driving customer satisfaction and loyalty. Collaborative team player, adaptable to dynamic environments, focused on achieving organizational goals through efficient service.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Ontario Public Service
12.2020 - Current
- Provide Comprehensive information services to a diverse base of customers, including the public and business community by phone for Government and Ministry Products, programs and services.
- Provide interpretation of guidelines, directives and procedures
- Stay informed about policies and products
- Provide optimum service, explain information and meet customer needs and resolve customer inquiries and find solutions resulting in a positive customer experience.
Hearing Instrument Specialist
HearingLife
03.2017 - 12.2020
- Exceeded quarterly sales goals, positively impacting overall company performance.
- Revitalized office operations, enhancing brand reputation and sales outcomes.
- Conducted over 500 precise hearing assessments for accurate patient evaluations.
- Generated new business through effective follow-up with hesitant hearing aid clients.
- Built strong client relationships, addressing hearing needs with empathy and professionalism.
- Performed hearing evaluations in-office and at senior residences, ensuring thorough care.
Hearing Instrument Specialist Intern
RICKBI Hearing Clinic
01.2016 - 01.2017
- Greeted clients, provided information, and answered inquiries.
- Scheduled and confirmed appointments, maintaining updated client records.
- Performed hearing tests and tympanometry.
- Programmed and adjusted hearing aids using appropriate software.
Education
Advanced Diploma - Hearing Instrument Specialist Program
George Brown College
Toronto, ON04.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Timeline
Customer Service Representative
Ontario Public Service
12.2020 - Current
Hearing Instrument Specialist
HearingLife
03.2017 - 12.2020
Hearing Instrument Specialist Intern
RICKBI Hearing Clinic
01.2016 - 01.2017
Advanced Diploma - Hearing Instrument Specialist Program
George Brown College