Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Etege Wilson

Ontario Public Service
Toronto,Canada
10
years of professional experience

Results-oriented professional with expertise in Customer Service and Conflict Resolution. Proficient in communication and problem-solving, driving customer satisfaction and loyalty. Collaborative team player, adaptable to dynamic environments, focused on achieving organizational goals through efficient service.

Work History

Customer Service Representative

5 Years 11 Months
Ontario Public Service | 12.2020 - Current
  • Provide Comprehensive information services to a diverse base of customers, including the public and business community by phone for Government and Ministry Products, programs and services.
  • Provide interpretation of guidelines, directives and procedures
  • Stay informed about policies and products
  • Provide optimum service, explain information and meet customer needs and resolve customer inquiries and find solutions resulting in a positive customer experience.

Hearing Instrument Specialist

3 Years 9 Months
HearingLife | 03.2017 - 12.2020
  • Exceeded quarterly sales goals, positively impacting overall company performance.
  • Revitalized office operations, enhancing brand reputation and sales outcomes.
  • Conducted over 500 precise hearing assessments for accurate patient evaluations.
  • Generated new business through effective follow-up with hesitant hearing aid clients.
  • Built strong client relationships, addressing hearing needs with empathy and professionalism.
  • Performed hearing evaluations in-office and at senior residences, ensuring thorough care.

Hearing Instrument Specialist Intern

1 Year
RICKBI Hearing Clinic | 01.2016 - 01.2017
  • Greeted clients, provided information, and answered inquiries.
  • Scheduled and confirmed appointments, maintaining updated client records.
  • Performed hearing tests and tympanometry.
  • Programmed and adjusted hearing aids using appropriate software.

Education

Advanced Diploma - Hearing Instrument Specialist Program

George Brown College | Toronto, ON | 04.2016
Graduated with Distinction

Skills

Customer service
Active listening
Critical thinking
Data entry

Languages

English

Timeline

Customer Service Representative

Ontario Public Service
12.2020 - CurrentRead More

Hearing Instrument Specialist

HearingLife
03.2017 - 12.2020Read More

Hearing Instrument Specialist Intern

RICKBI Hearing Clinic
01.2016 - 01.2017Read More

George Brown College

Advanced Diploma from Hearing Instrument Specialist Program
Read More
Etege Wilson