Estry Hiltz
Merritt.BC,BC
Summary
Dynamic and results-driven professional with extensive experience in hospitality and janitorial services, including leadership as Executive Housekeeper at South Thompson Inn. Proven expertise in cleaning and sanitization, exceptional customer service, and effective team training. Achieved high client satisfaction through meticulous attention to detail and proactive problem-solving.
Results-driven cleaning professional with commitment to high standards and delivering exceptional service. Extensive experience in maintaining cleanliness and hygiene in residential settings, contributing to comfortable and healthy living environment. Known for reliability, adaptability, and strong teamwork skills, consistently meeting dynamic needs of clients.
Overview
15
15
years of professional experience
Work History
Self Employed House Cleaner
Estry Hiltz References From Customers Available
09.2020 - Current
- I used skills developed in 50 Years of Hospitality and Janitorial work that became a business in Selkirk Manitoba in 1980 When I started Estry Morgan Janitorial, we were a full service Janitorial business. Wax and strip floors, maintain waxed floors with burnisher or deep scrub, carpet and Upholstery cleaning. Monthly/weekly or nightly cleaning. Our customers included: Mandack Metals, Selkirk Mall and local Buick dealership and several other small businesses. This business was sold in August of 1986 and we moved back to British Columbia
- Utilized cleaning tools and equipment and tools effectively to maintain cleanliness standards.
- Assisted in organizing cleaning supplies and maintaining inventory levels.
- Adapted to different cleaning tasks based on client needs and preferences.
- Communicated with clients to understand specific cleaning requirements and expectations.
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Managed account portfolios, ensuring timely delivery of services and solutions.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Site Manager Janitorial Aberdeen Mall
Marquee Facilities Corperation
06.2010 - 11.2015
- Oversaw daily site operations, ensuring adherence to safety standards and operational protocols.
- Managed project timelines, coordinating with staff to meet client expectations and deliver quality results.
- Developed and implemented maintenance schedules, improving equipment functionality and reducing downtime.
- Trained and mentored junior staff on best practices in site management and safety compliance.
- cross trained staff to ensure all work was done even in flu season or during staff holiday time.
- Interviewed, hired, and trained new workers.
- Assumed responsibility for personnel deployed to work site.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Maintained records and logs of work performed and materials and equipment used.
- Conducted thorough risk assessments to proactively address potential issues before they escalated into costly problems.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Evaluated performance metrics to identify areas for improvement in both individual employee performance and overall project management strategies.
- Improved client satisfaction with timely project completion through effective communication and coordination among team members.
- Created weekly and monthly reports and presentations for management team.
- Inspected cleanliness of common areas and offices.
- Achieved project milestones ahead of schedule, through meticulous planning and proactive issue resolution.
- Train and mentor staff on operational procedures and safety protocols.
Executive Housekeeper
South Thompson Inn
01.2011 - 09.2014
- Led housekeeping team to maintain high cleanliness standards across all guest areas.
- Developed training programs for new staff on efficient cleaning techniques and safety protocols.
- Implemented inventory management system to streamline supply ordering and reduce costs.
- Coordinated schedules and workflows to optimize productivity and ensure timely room turnovers.
- Enhanced guest satisfaction through regular feedback collection and prompt resolution of concerns.
- Established quality control measures to uphold brand cleanliness standards consistently across operations.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
- Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
- Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
- Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members'' performances as well as overall departmental efficiency.
- Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Collaborated with hotel management to address guest concerns, improving overall guest experience and retention rates.
- Addressed maintenance issues proactively by coordinating with the engineering department to ensure prompt resolution.
- Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel''s pristine appearance at all times.
- Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
- Established productive relationships with vendors to ensure timely delivery of quality products and services.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
- Maintained accurate records of room status information, enabling efficient room assignment processes during peak occupancy periods.
- Implemented eco-friendly practices within the department, reducing environmental impact and increasing sustainability efforts.
- Improved employee retention rates through effective communication, feedback mechanisms, and recognition programs.
Skills
- Cleaning and sanitization
- Exceptional customer service
- Residential cleaning
- Bathroom sanitation
- Hotel laundry
- Hotel room cleaning and deep clean (winter/off season)
- Banquet Laundry
- Waxing Carpet and upholstery
- Cleaning, stripping and waxing floors
- Waxed floor care burnishing
Languages
English
Professional Working
Interests
- Gardening
- Camping
- Acting and Theater
Timeline
Self Employed House Cleaner
Estry Hiltz References From Customers Available
09.2020 - Current
Executive Housekeeper
South Thompson Inn
01.2011 - 09.2014
Site Manager Janitorial Aberdeen Mall
Marquee Facilities Corperation
06.2010 - 11.2015