Estrella Mara
West Sacramento
Summary
Skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.
Overview
5
5
years of professional experience
Work History
CSR
ASI, Sacramento State University
West Sacramento
02.2022 - 12.2024
- Assisted students with club funding processes and eligibility
- Directed students to correct departments and educated the student body on student government and various committees
- Answered inbound calls, chats and emails to facilitate customer service
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work
Social Media Marketing Intern
Del Paso Blvd Partnership
Sacramento
01.2021 - 12.2022
- Collaborated with design team to create visuals that enhance brand identity.
- Managed customer service inquiries through social media platforms in a timely manner.
- Participated in brainstorming sessions to develop fresh approaches to marketing initiatives.
- Engaged with clients and answered queries to promote brand-focused.
- Monitored Facebook, Instagram, Twitter and other social media platform to build customer connections.
- Focused on growing social media presence through engaging content and using data and customer insights to guide process.
- Suggested improvements to enhance customer experience on social platforms and internal processes.
Receptionist
Nissan Of Sacramento
Sacramento
03.2020 - 12.2020
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained daily calendars, set appointments with clients and planned
Education
Bachelor of Science - Health Sciences
Sacramento State University
Sacramento, CA01-2027
Skills
- Credit Card Payment Processing
- Customer Account Management
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Creative Problem Solving
- Responding to Difficult Customers
- Data Entry
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
Timeline
CSR
ASI, Sacramento State University
02.2022 - 12.2024
Social Media Marketing Intern
Del Paso Blvd Partnership
01.2021 - 12.2022
Receptionist
Nissan Of Sacramento
03.2020 - 12.2020
Bachelor of Science - Health Sciences
Sacramento State University