Estrella Flores
Los Angeles
Summary
Dynamic and dedicated medical professional eager to leverage extensive education, training, and skills in a challenging and rewarding role. Committed to making a significant impact within the organization while delivering exceptional patient care and support. Proven ability to adapt to fast-paced environments and collaborate effectively with multidisciplinary teams. Passionate about contributing to healthcare excellence and improving patient outcomes through innovative solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Phlebotomy Technician
VA Greater Los Angeles Healthcare System
Los Angeles, CA
01.2022 - Current
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Organized daily work based on collection priority.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Used personal protective equipment correctly to protect coworkers and patients.
- Inpatient/ Outpatient
Phlebotomist
Diaggo
Los Angeles, CA
12.2024 - 02.2026
- Conducted mobile blood collection services, ensuring patient comfort and adherence to safety protocols.
- Managed patient scheduling and logistics for efficient phlebotomy delivery across multiple locations.
- Maintained accurate records of patient interactions and specimen collections in electronic health systems.
- Ensured compliance with local, state, and federal regulations governing blood collection procedures.
- Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including adults, elderly patients, and those with challenging veins.
- Enhanced patient trust with compassionate care, professional demeanor, and confidentiality in handling sensitive information.
- Improved efficiency with accurate and timely completion of blood draws and specimen labeling.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Fostered positive relationships with clients, generating repeat business through excellent customer service.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Increased patient satisfaction by addressing concerns and answering questions related to the phlebotomy process.
Medical Assistant/Certified Phlebotomy Technician
Jay N. Schapira
Los Angeles, CA
04.2016 - 12.2021
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Scheduled patients for testing and conducted follow up calls to confirm and answer questions.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Registered new patients and updated existing patient demographics by collecting detailed patient information including personal and financial information.
- Oriented and trained new staff on proper procedures and policies.
Crew Member
Yoshinoya
Los Angeles, CA
12.2014 - 07.2016
- Counted cash in register drawer at beginning and end of shift.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Wiped counters, moped and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Cooked batches of food according to standard recipes.
Education
High School Diploma -
John Marshall High School
Los Angeles, CAMedical Assistant -
American Career College
Los Angeles, CACertified Phlebotomy Technician -
Universal Health Careers College
Los Angeles, CALicensed Vocational Nurse -
American Career College
Los Angeles, CA02-2026
Skills
- EMR / EHR
- Collecting vitals
- Venipuncture
- Sample and specimen collection
- Immunizations
- Trained in HIPPA compliance
- OSHA trained
- Answering phones
- Multi-tasking
- Strong team player
- Medical terminology understanding
- Fast-learner
- Performing EKGs
- Cardiac monitors
- CPR Certified
- Clinical nursing intern experience
- EPIC system
Certification
- BLS Certified
- Medical Assistant Certification
- Certified Phlebotomy Technician (CPT1)
- Licensed Vocational Nurse
Languages
Spanish
English
Timeline
Phlebotomist
Diaggo
12.2024 - 02.2026
Phlebotomy Technician
VA Greater Los Angeles Healthcare System
01.2022 - Current
Medical Assistant/Certified Phlebotomy Technician
Jay N. Schapira
04.2016 - 12.2021
Crew Member
Yoshinoya
12.2014 - 07.2016
High School Diploma -
John Marshall High School
Medical Assistant -
American Career College
Certified Phlebotomy Technician -
Universal Health Careers College
Licensed Vocational Nurse -
American Career College