Estrella Datardina
Los Angeles
Summary
Highly motivated Management Analyst providing strong analytical, communication, and teamwork skills with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Offers attention to detail and strong decision making abilities to manage multiple concurrent tasks in a timely manner. Self-motivated work ethic with the ability to work well independently or in team environments.
Overview
13
13
years of professional experience
Work History
Management Analyst
Department of Public Works - Bureau of Engineering
10.2024 - Current
- Responsible for centralized processing of board reports, mail distribution, bureau-wide forms and templates, record retention, and timekeeping through Workday.
- Oversee the Office Service Section (OSS) of the Administrative Division. Supervise and review the work of 4 staff.
- Interact frequently with various city staff, including but not limited to Bureau management, the Office of the Board of Public Works, other bureaus, and City departments.
- Improved operational efficiency by streamlining processes and implementing best practices in management analysis.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased productivity.
- Collaborated in change management initiatives, ensuring a smooth transition during organizational restructuring efforts.
- Enhanced decision-making capabilities with thorough research, data analysis, and presentation of findings to management.
- Facilitated training sessions to enhance employees understanding of record retention.
- Contributing significantly to the development of the corporate repository project.
- Evaluated current processes to develop improvement plans.
- Reduced operational costs by identifying inefficiencies and recommending cost-effective solutions.
- Review and process invoices. Ensuring there is enough funds in the budget through FMS.
Senior Administrative Clerk
Los Angeles Department Of Water & Power
03.2021 - 10.2024
- Timekeeping duties which include: gathering, evaluating, coding, and inputting daily labor time using Worktech.
- Distribute checks.
- Prepare Time-Roll Corrections (TRCAs) and Personal Action Notice (PANs).
- Responsible for answering questions regarding timekeeping rules, MOU, LADWP Working Rules, & Policies, & Civil Service Rules.
- Prepare and process personnel transactions and maintain personnel records as they relate to hiring, reassignments, transfers, discipline, and terminations.
- Training Coordinator which include: scheduling and inputting training into HRMS.
- Purchasing Card Coordinator which include: processing monthly P-Card reports; prepare journal vouches; certify and process invoices.
- Handle Trust Fund activities; prepare Travel Plans and Expense Reports.
- Process Accident Reports.
- File and maintain records.
- Update and maintain office procedural manuals, forms and templates.
- Type and edit letters, memoranda and reports of a technical or confidential nature. Frequent use of independent judgement and discretion.
- Input data and processed system change to generate accurate reports.
- Balanced multiple roles to accomplish tasks.
Senior Administrative Clerk
Los Angeles Department Of Water & Power
03.2019 - 03.2021
- Payroll responsibilities: timekeeping for 90 employees and back up timekeeper to another 90 employees.
- Purchasing card (P-Card) coordinator; reviewed P-cards for 30 employees.
- Assisted with parking office: reviewing and processing parking applications and issuing parking passes.
- Responsible for Mileage Reimbursement requests.
- Trust Fund Reconciler or check issuer.
- Responsible for vehicle time review and transmission.
- Recorded and distributed Electrical Repairer Trainee Committee Meeting Minutes.
- Responsible for creating Time-Roll corrections (TRCAs).
- Knowledge in HRMS, Worktech, and EIS.
- Responsible for filing and record keeping.
- Prepared and processed Personal Action Notices (PANS).
- Prepared and processed FMLA documents.
- Provided support and answer inquiries regarding timekeeping rules.
- Handled confidential information.
- Frequent use of independent judgement and discretion.
- Purchased / Ordered and maintained office supplies.
- In charge of sorting and distributing mail correspondence.
Administrative Clerk
City of Los Angeles - Bureau of Street Lighting
08.2016 - 03.2019
- Front office receptionist providing general office work (photocopying, faxing, filing, organizing) and customer service via telephone to internal and external customers regarding street light outages, system damages, and electrical safety clearances request.
- Responsible for reporting, documenting and processing property damage reports, injury illness reports and automobile traffic accidents including requesting police report and updating City Attorney office with current information.
- Received and processed Neighborhood Watch Permit applications.
- Recorded and distributed weekly Tailgate Meeting minutes in accordance with the Injury and Illness Prevention Program.
- Coordinated and recorded DWP burn test request from field personnel.
- Data entry of maintenance and repair requests in the Asset Maintenance System (AMS).
- Handled DWP trouble reports and maintenance requests received via the fax machine and the proxy e-mail system.
- Prepared and processed overtime request and overtime invoices.
- Received, sorted and distributed incoming mail.
- Performed other clerical duties as assigned.
- Assisted with interviews process including being part of an interview panel.
- Payroll responsibilities. Assisting in time keeping procedures and coordination with Management Aide.
Domestic Violence Case Manager
Prototypes
03.2015 - 08.2016
- Coordinating and providing care that is safe, timely, effective, efficient, equitable and client-centered.
- Handled case assignments, drafted service plans, reviewed case progress and determined case closure.
- Helped clients achieve wellness and autonomy.
- Facilitated multiple care aspects: case coordination and information sharing.
- Helped patients make informed decisions by acting as their advocate regarding their clinical status and treatment options.
- Developed effective working relations and cooperated with medical teams throughout the entire case management process.
- Performed client initial intakes and comprehensive assessments, and kept track of their progress to ensure satisfaction.
- Recorded cases information, completed accurately all necessary forms and produced statistical reports. Promoted quality and cost-effective interventions and outcomes.
- Assessed and addressed motivational and psychosocial issues.
- Adhered to professional standards as outlined by protocols, rules and regulations.
- Facilitated Support groups and Parenting groups both in English and Spanish.
- Provided clients with proper resources to insure they received the proper care.
- Maintained client confidential files. Documented information on each client, maintained written records, create, and provide reports and letters as requested. Created Service Plans in collaboration with clients to develop goals and timelines.
- Provided direct service to clients which included case management, individual counseling, support groups, court accompaniments and other linkage to outside providers.
- Provided client advocacy services that included coordination of services on behalf of the clients with social service and government agencies, assistance obtaining police reports, Department of Children and Family Services (DCFS) support and other needed advocacy to address barriers created by domestic violence.
Residential Care Manager-Domestic Violence Shelter
1736 Family Crisis Center
10.2015 - 07.2016
- Customer Service; answered 24 hour crisis hotline.
- Performed intakes for potential candidates and provided referrals.
- Assisted with clients basic needs while residing in shelter.
- Enforced house rules for clients.
- Logged and processed notes for each client at the end of shifts.
- Provided child care for client’s children while client attended sessions with other staff members.
Clerk Typist
City Of Los Angeles - Bureau Of Sanitation
04.2012 - 07.2016
- Performed recycling presentations for LAUSD schools, libraries and park & recreations.
- Called and scheduled recycling presentations via telephone and email.
- Interacted with children between the ages of 5 to 11.
- Independent judgement and decision making.
- Performed audits to schools in our recycling program.
- Re-stocked equipment needed for presentations.
- Handled money during our Compose Machine Sale Program at Griffith Park.
- Provided customer service.
- Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
Domestic Violence Case Manager - Temp
1736 Family Crisis Center
07.2015 - 09.2015
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Assisted domestic violence victims.
- Handled over 40 domestic violence cases.
- Performed client intakes.
- Assessed clients' needs, academically and job related.
- Provided clients with knowledge on Healthy Relationships, domestic violence patterns, parenting skills through individual sessions and group meetings.
- Maintained professional attitude, confidentiality, and respect towards cultural differences.
- Provided and maintained appropriated rate and files of clients.
- Provided transportation tokens and other supportive services.
- Connected clients with appropriate referrals for services needed.
- Communicated with other departments, including Department of Public Social Services, GAIN
workers, mental health therapists, and attorneys to provide effective services for each client. - Handled crisis/emergency situations as needed.
- Performed clerical work including photocopying, faxing, mailing, front office receptionist and
customer service via telephone, email and in person.
Education
Bachelor of Arts - Psychology
California State University - Los Angeles
Los Angeles, CA06.2011
Skills
- Time Management & Multitasking abilities
- Critical Thinking
- Data Collection & Research
- Teamwork and Collaboration
- Attention to Detail
- Effective Communication
- Problem-Solving abilities
- Proficient in Microsoft Suite, Google Docs, Sheets, Slides, Teams, & WebEx
Timeline
Management Analyst
Department of Public Works - Bureau of Engineering
10.2024 - Current
Senior Administrative Clerk
Los Angeles Department Of Water & Power
03.2021 - 10.2024
Senior Administrative Clerk
Los Angeles Department Of Water & Power
03.2019 - 03.2021
Administrative Clerk
City of Los Angeles - Bureau of Street Lighting
08.2016 - 03.2019
Residential Care Manager-Domestic Violence Shelter
1736 Family Crisis Center
10.2015 - 07.2016
Domestic Violence Case Manager - Temp
1736 Family Crisis Center
07.2015 - 09.2015
Domestic Violence Case Manager
Prototypes
03.2015 - 08.2016
Clerk Typist
City Of Los Angeles - Bureau Of Sanitation
04.2012 - 07.2016
Bachelor of Arts - Psychology
California State University - Los Angeles
Similar Profiles
ANTHONY RUIZANTHONY RUIZ
DEPARTMENT OF PUBLIC WORKS LABORER at Department Of Public Works Bureau of Woodland ParkDEPARTMENT OF PUBLIC WORKS LABORER at Department Of Public Works Bureau of Woodland Park
YASH GOSWAMIYASH GOSWAMI
Clerk 3 at Department of Public WorksClerk 3 at Department of Public Works
Timothy LindenTimothy Linden
Laborer; Seasonal Foreman at Department Of Public WorksLaborer; Seasonal Foreman at Department Of Public Works