Estralita Zwiercan

Experienced Page with a strong background in customer service and library operations. Skilled in effectively assisting patrons and maintaining organized collections. Demonstrated success in teamwork and adaptability, contributing to a positive work environment. Proven track record of delivering high-quality service and exceeding expectations in diverse settings.

• Achieved maximum use of shelf space through effectively shifting graphic novels in juvenile section.
• Achieved organized shelves by completing shelfreading with accuracy and efficiency.
• Collaborated with a team of colleagues in the planning of the new workroom through meetings.
• Documented and helped a homelessness patron in need which led to assistance provided to him by a local homeless shelter.
• Achieved team building through effectively helping with setting up children's area for story time.
• Achieved better work flow with sorting books fast and accurately.
• Returned library materials to shelves by fast, accurate shelving at while practicing safe handling of materials to prevent injury.

• Information Security Awareness
• Advanced Body Language Service Animals: Your obligations under the ADA
• Homelessness (part 1-4)
• Autism
• Fights (and how to prevent them)
• Mental Illness part 1-2
• Post Traumatic Stress Disorder
• Bed bugs
• Information Security Awareness (online)