Esther Obot
Calgary,Canada
Summary
Dynamic professional with a proven track record in customer service excellence and effective communication, demonstrated at UW Calgary. Specializes in sales support, engaging customers, and driving loyalty through exceptional service. Skilled in multitasking and problem-solving, achieving a notable 20% increase in lead conversion rates. Expert in fostering team collaboration and optimizing service operations.
Overview
7
7
years of professional experience
Work History
Sales representative
UW Calgary
Calgary, AB
08.2024 - Current
- Completed sales training, enhancing communication skills and increasing customer interactions
- Developed strategies for client needs assessment, improving the ability to identify pain points and tailoring pitches effectively
- Gained proficiency in sales process, reducing prospecting time, increasing lead conversion rates 20%
Warehouse Sorter
Fresh taste produce
Calgary, AB
01.2024 - 05.2024
- Inspected and sorted over 600 fruits daily based on quality and size, ensuring optimal product delivery and reducing spoilage by 15%
- Developed a quality control checklist used by the sorting team, improving accuracy and consistency in product evaluation
- Collaborated with the logistics team to streamline shipping process, reducing delivery times by 10%
- Followed strict safety protocols and best practices to ensure a secure working environment
House Maid
Molly maid
Calgary, AB
08.2020 - 04.2022
- Ensured cleanliness and organization of residential spaces, enhancing guest satisfaction and efficiency of operations, leading to a 25% increase in repeat clients
- Developed a systematic approach to cleaning tasks that resulted in a 15%-time savings without compromising quality
- Managed clients' special cleaning requests, showcasing flexibility and attention to unique needs
- Received positive feedback from clients for attention to detail and thoroughness in cleaning, contributing to a favorable reputation for the company
Cater Server
Great lakes college of Toronto
Toronto, ON
09.2019 - 05.2020
- Provided high-quality customer service and support during events, resulting in a high satisfaction rate from post-event surveys
- Managed logistics for catering events, ensuring timely food preparation and service, contributing to a 30% reduction in waste
- Developed effective communication skills through addressing students inquiries and concerns promptly, leading to an increase in student satisfaction customers
Receptionist
Escape Boutique Hotel
Port Harcourt, Nigeria
06.2018 - 07.2019
- Managed guest inquiries and bookings, significantly improving overall guest satisfaction through exceptional service delivery and a 20% increase in positive reviews
- Coordinated logistics for special events at the hotel, enhancing customer engagement and resulting in an increase in event bookings
- Maintained accurate records of guest information and preferences to personalize future stays, improving return guest loyalty
Education
Bachelor of Science - Geophysics
University of Calgary
Calgary, AB11.2024
High School Diploma -
Great Lakes College of Toronto
Toronto, ON07.2020
Skills
- Customer Service Excellence: Over five years in customer service roles, consistently exceeding customer expectations by 25%, driving loyalty and repeat business
- Effective Communication and Team Collaboration: Strong communicator adept at addressing inquiries and complaints, fostering teamwork to enhance service delivery
- Conflict Resolution: Proficient in de-escalating conflicts and finding solutions, ensuring high levels of customer satisfaction and retention
- Adaptability: Quick to adjust to changing environments and customer needs, maintaining composure and service quality under pressure
- Customer Relationship Management (CRM): Experienced in using CRM software to manage interactions and enhance customer relationships effectively
- Empathy and Emotional Intelligence: Strong ability to understand and relate to customer concerns, building rapport and trust to improve the customer experience
- Sales Support and Engagement: Trained in sales techniques, enhancing customer engagement and contributing to overall business success
Volunteer and community involvement
- Geo Convention, 06/01/24, Calgary, AB, Registration Volunteer: assisted with process for geoconvention attendees, ensuring a smooth check-in experience.
- Food Provision for the Homeless and Orphanages, Summer 2018, Organized and led initiatives to provide food for homeless individuals and orphanages, fostering community engagement and support.
Timeline
Sales representative
UW Calgary
08.2024 - Current
Warehouse Sorter
Fresh taste produce
01.2024 - 05.2024
House Maid
Molly maid
08.2020 - 04.2022
Cater Server
Great lakes college of Toronto
09.2019 - 05.2020
Receptionist
Escape Boutique Hotel
06.2018 - 07.2019
Bachelor of Science - Geophysics
University of Calgary
High School Diploma -
Great Lakes College of Toronto
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