Esther Kim

• Handled inbound telephone calls to respond to any questions with persuasive communication skills and in-depth knowledge of available products and services
• Met tight schedules and deadlines for projects and events
• Used social media to promote work to target audience and follow up with potential customers
• Strategically suggested upgrades to upsell on orders
• Clearly communicated any concerns or updates to appropriate team members

• Provided exceptional customer service by greeting and seating guests, taking drink and food orders and ensuring prompt and accurate service throughout their dining experience
• Assisted in maintaining the ambiance and atmosphere of the fine dining restaurant by setting up and arranging tables, lighting candles and ensuring that the dining area is clean and well-presented
• Collaborated with the kitchen staff and communicated guest preferences and dietary restrictions to ensure that food is prepared and presented according to the highest standards
• Recommended wine pairings and specialty dishes to enhance the guests' dining experience, showcasing knowledge of the menu and the ability to confidently make suggestions
• Effectively communicated and collaborated with coworkers to prioritize tasks, maintain a smooth workflow and ensure exceptional customer service even during busy shifts

• Managed and supervised bar staff including hiring, training and scheduling
• Provided exceptional customer service, resolving issues and addressing customer concerns promptly and professionally
• Implemented and enforced policies and procedures to ensure compliance with liquor laws and regulations
• Ensure all necessary bar supplies and inventory are stocked while maintaining a clean and organized bar area adhering to health and safety regulations
• Handled cash management, including cash handling procedures, POS system reconciliation and deposits

• Provided exceptional customer service by greeting and seating guests, taking orders and ensuring a positive dining experience
• Efficiently communicate and coordinate with all FOH and BOH staff members
• Prepared and served a variety of beverages including cocktails and non-alcoholic drinks with accuracy and efficiency
• Demonstrated knowledge of menu items, ingredients and allergens to accommodate guest inquiries and provide recommendations while upselling additional items
• Develop rapport with guests and assist in generating repeat business by providing exceptional customer service

• Greeted guests and gathered information to seat groups or place on waitlist

• Escort guests to seating area or direct customers to bar area in high traffic times to maintain satisfaction and increase drink sales

• Monitor dining area to assess server availability, table turnover and estimate wait times

• Answer phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions

• Check dining and serving areas to verify proper cleanliness and readiness for guests