Esther Der Boghossian
Montreal,QC
Summary
Bilingual aviation and financial services professional with experience in highly regulated, high-pressure environments. Background as a Flight Attendant and Financial Service Representative, combining strong customer care with accuracy, compliance, documentation, and system-based work. Proven ability to manage client accounts, handle high volumes of communication, complete detailed reports, and collaborate effectively with cross-functional teams. Detail-oriented, adaptable, and committed to delivering safe, efficient, and high-quality service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Flight Attendant
Air Canada
03.2024 - 03.2025
- Ensure aviation safety, regulatory compliance, and risk mitigation in accordance with Transport Canada and company SOPs.
- Deliver standardized safety briefings, passenger communication, and customer service.
- Respond to emergency procedures, irregular operations, and service disruptions.
- Assist passengers with special needs, ensuring accessibility and service quality.
- Administer first aid and coordinate with flight deck, ground operations, and medical teams.
- Complete incident reports, safety documentation, and post-flight records using internal systems.
- Demonstrate situational awareness, decision-making, and stress management in time-critical environments.
Financial Service Representative/Universal Banker
Canadian Imperial Bank of Commerce (CIBC)
09.2023 - 03.2024
- Manage client accounts in a high-volume financial services environment.
- Conduct needs assessments and provide client-centric solutions across banking, lending, and investments
- Open, update, and maintain customer profiles in CRM and core banking systems.
- Process financial transactions with a focus on accuracy, data integrity, and compliance.
- Resolve technical issues related to cards, online banking, and digital platforms.
- Document client interactions, follow-ups, and service requests for audit and compliance purposes.
- Communicate with internal stakeholders to ensure timely issue resolution and customer satisfaction.
Financial Security Advisor
iA Financial Group
02.2023 - 09.2023
- Deliver financial planning, insurance advisory, and account management services.
- Manage client portfolios, documentation, and compliance records.
- Perform risk assessments and prepare policy documentation.
- Maintain accurate client records, follow-ups, and service updates.
- Build long-term client relationships through consultative communication.
Sales & Customer Service Associate
Lilianne Lingerie, Rock'n Deli, McDonald's
04.2015 - 04.2021
- Deliver customer service in fast-paced environments while maintaining accuracy and professionalism.
- Handle POS systems, cash transactions, returns, and exchanges.
- Identify customer needs and recommend appropriate products and services.
- Support team operations to ensure efficient daily workflow.
Education
Business Management & Marketing
Vanier College
Montreal, QC05-2022
Skills
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking
- Critical thinking
- Calm under pressure
- Decision-making
- Teamwork and collaboration
- Problem-solving
- Data entry
- Active listening
- First aid
LANGUAGES
English - Native or Bilingual Proficiency
French - Native or Bilingual Proficiency
Armenian - Native or Bilingual Proficiency
Certification
- Mutual Funds License
- Insurance of Persons License
Timeline
Flight Attendant
Air Canada
03.2024 - 03.2025
Financial Service Representative/Universal Banker
Canadian Imperial Bank of Commerce (CIBC)
09.2023 - 03.2024
Financial Security Advisor
iA Financial Group
02.2023 - 09.2023
Sales & Customer Service Associate
Lilianne Lingerie, Rock'n Deli, McDonald's
04.2015 - 04.2021
Business Management & Marketing
Vanier College