Esther Joo-Won Lee
Toronto,ON
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
The Castle on Queen
Toronto, ON
09.2025 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took food and drink orders accurately from customers.
- Delivered meals and beverages promptly to tables.
- Maintained cleanliness and organization of dining areas.
- Handled customer inquiries and resolved issues effectively.
Visual Merchandiser
Nike
Toronto, ON
09.2023 - 11.2025
- Responsible for assigned Nike stores to monitor the consistency of the store team and in store merchandising lead in following the Visual Management global guidelines set by brand to ensure correct graphic materials installed.
- Uses skills in visual design and space utilization to enhance the aesthetic appeal to window displays, walkways, counters, and in-store displays.
- Thorough and pays attention to detail in the store to replenish apparel.
Sales Associate
Garage Clothing
Toronto, ON
05.2022 - 03.2023
- Initiated and maintained courteous customer interactions, leveraging a robust background in service excellence.
- Skillfully curate compelling merchandise displays while proficiently overseeing and securing hundreds of cash transactions.
- Drive exceptional customer experiences through seamless teamwork and effective communication strategies.
Hostess
Bellafornia
Markham, ON
09.2022 - 09.2024
- Greeted guests warmly and escorted them to their tables.
- Managed reservations and ensured optimal seating arrangements.
- Communicated effectively with kitchen and wait staff for smooth service flow.
- Handled guest inquiries and resolved minor issues promptly.
Kitchen Staff Member and Drive Thru Cashier
Mcdonald's
Niagara Falls, Ontario
05.2021 - 03.2022
- Welcomed hundreds of customers warmly with an upbeat and positive demeanor while helping their orders.
- Demonstrated adeptness in promptly and skillfully crafting, cooking, and preparing individual customer orders.
- Upholded accountability for impeccable store hygiene, encompassing tasks such as meticulous cleaning of grills and tables, thorough sweeping and mopping, and timely trash disposal.
Education
Bachelor of Arts - English
University of Toronto
Toronto, ON04-2027
High School Diploma -
Eastview Secondary School
Barrie, ON06-2023
Skills
- Customer service
- Visual merchandising
- Effective communication
- Team building
- Attention to detail
- Retail sales strategies
- Punctual and respectful
- Works well under pressure
- Excellent problem solving skills
- Fluent in English and Korean
Certification
Smart Serve - 09/2025 to 09-2030
Timeline
Server
The Castle on Queen
09.2025 - Current
Visual Merchandiser
Nike
09.2023 - 11.2025
Hostess
Bellafornia
09.2022 - 09.2024
Sales Associate
Garage Clothing
05.2022 - 03.2023
Kitchen Staff Member and Drive Thru Cashier
Mcdonald's
05.2021 - 03.2022
Bachelor of Arts - English
University of Toronto
High School Diploma -
Eastview Secondary School