Esther Boluwatife Oba
Toronto,ON
Summary
Ambitious, career-focused job seeker eager to apply time management and organizational skills in various environments. Offering excellent technical abilities with software and applications, ability to handle challenging work, and expand skills while facilitating company growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Emergency Preparedness Coordinator
Canadian Redcross
02.2021 - 04.2023
- Enforced standards of care and developed structures to track and evaluate compliance with frameworks.
- Updated emergency preparedness resource materials plan to comply with federal and state regulations.
- Developed and deepened relationships with local municipalities, county departments and city agencies to facilitate smooth planning and coordination of emergency response.
- Communicated departmental, organizational and industry information to staff to help each person better carry out organizational goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Team Leader
Teleperformance (Klarna & Ubereats)
03.2019 - 12.2021
- Record and track payments using MS Excel, and ensure all invoices are created and sent using MS Excel
- Offer alternative solutions when appropriate, cancel or re-apply payments on the customer’s account.
- Revised department schedules to maximize coverage during peak hours.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
- Mentored junior team members and managed employee relationships.
Executive Assistant
S&P DATA
02.2019 - 03.2020
- Compile reports on overall customer satisfaction and document product recalls
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Set up meeting and event logistics for senior management and updated calendars.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Managed and tracked expenses to meet company budget requirements.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
Project Coordinator
Sick Kids Canada
05.2018 - 02.2019
- Coordinated strategic goals and worked to secure grants for the children's hospital
- Liaised between departments, vendors and clients to monitor project expenses.
- Created weekly status reports on ongoing projects for senior management using MS Excel and MS
- Coordinated with department leads to identify and outline solutions to client-specified challenges.
- Developed and implemented project tracker or calendar to meet and maintain standards.
- Served as point-of-contact to support order management, testing and reporting.
- Managed portfolio of projects to drive on-time deliverables within scope and budget.
Education
Bachelor of Science - Hons Health Informatics
York University
Toronto, ON06.2023
Skills
- SKILLS SUMMARY
- Microsoft Office (MS Excel, MS Word, Visio, MS PowerPoint, MS Project, Outlook)
- Nonprofit Communications
- Data Gathering and Analysis
- Resource Advocacy
- Support Networks
- Expertise in public health
- Data Management
- Computer Skills
- Project Management
- Database
- SQL
Affiliations
- Member, Alumni Association
Certification
- Association for Project Management (APM)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Emergency Preparedness Coordinator
Canadian Redcross
02.2021 - 04.2023
Team Leader
Teleperformance (Klarna & Ubereats)
03.2019 - 12.2021
Executive Assistant
S&P DATA
02.2019 - 03.2020
Project Coordinator
Sick Kids Canada
05.2018 - 02.2019
Bachelor of Science - Hons Health Informatics
York University
- Association for Project Management (APM)
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