Esther Adanna Ekweronu
Winnipeg
Summary
An enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences, knowledgeable with quality-driven and methodical approach to completing daily tasks and solving complex problems. Excellent communication and analytical abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Car Wash Attendant
Northern Lights CarWash
01.2024 - Current
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
- Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Established loyal customer base through consistent quality workmanship and friendly service interactions.
- Educated customers on self-service car wash operation for safe, appropriate use.
Customer Service Associate
Walmart
08.2022 - 12.2022
- Informed customers about special promotions such as Walmart MasterCard and provided detailed information for various products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Babysitter
N/a
06.2021 - 09.2021
- Prepared healthy, age-appropriate snacks and meals.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Stayed current on toy and child-related recalls and safety warnings.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
IT intern
E-Stream Networks
04.2017 - 07.2017
- Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.
- Delivered assistance and support for team-based IT projects.
- Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
- Worked with high-performing teams in Agile environment.
- Contributed to team environment by sitting in on meetings and brainstorming new ideas for issue resolution.
Education
Bachelor of Arts - Single Advanced Economics
University of Manitoba
Winnipeg, MB10-2025
High School Diploma -
Louisville Girls High School
09.2020
Skills
- Highly Proficient in Microsoft Office Applications(Excel, Word, Powerpoint etc)
- Highly Proficient in Statistical Analysis(Rstudio, Stata, MatLab etc)
- Strong communication skills
- Typing speed: 40 wpm
- Java/JavaScript
- Time management
- Sales
- Cash Handling
- Point of Sale Systems
- Cash Register Operation
- Customer Complaint Resolution
- HTML
- CSS
- Childcare
- Flexible work schedule
Accomplishments
- Achieved creating an official website for a charity group in high school by introducing HTML and CSS for a profile creation.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved higher profit margins in a small scale water-seeling business located in Nigeria through effectively helping with promotion, minimizing production costs and reducing wastage with the introduction of recycling.
Languages
English
Native or Bilingual
French
Elementary
Certification
- WHMISTraining - 2025
Interests
- Gym Workouts
- Web Development and Design
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- I enjoy cooking for friends and family gatherings
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Car Wash Attendant
Northern Lights CarWash
01.2024 - Current
Customer Service Associate
Walmart
08.2022 - 12.2022
Babysitter
N/a
06.2021 - 09.2021
IT intern
E-Stream Networks
04.2017 - 07.2017
High School Diploma -
Louisville Girls High School
Bachelor of Arts - Single Advanced Economics
University of Manitoba
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