ESTHER ACHIAA OSEI SARPONG
Etobicoke,ON
Summary
Experienced with maintaining spotless and organized environments. Utilizes effective cleaning techniques and attention to detail to ensure spaces are inviting and hygienic. Track record of managing time efficiently and adapting to various cleaning challenges.
Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.
Overview
8
8
years of professional experience
Work History
Housekeeper
JW Marriott Hotel
Muskoka Lakes
02.2021 - 07.2025
- Cleaned and sanitized guest rooms to ensure a welcoming environment.
- Assisted in maintaining cleanliness of public areas, including lobbies and hallways.
- Organized and replenished cleaning supplies for efficient service delivery.
- Followed safety protocols while using cleaning chemicals and equipment.
- Adapted to varying workloads while managing time effectively during shifts.
- Collaborated with team members to uphold quality standards in housekeeping services.
- Learned operational procedures to support daily housekeeping tasks efficiently.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
Hotel Attendant
Rexmar Hotel
01.2017 - 2020
- Provided exceptional guest service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization in guest rooms and common areas, ensuring high standards.
- Assisted with check-in/check-out processes, streamlining operations for enhanced efficiency.
- Collaborated with housekeeping team to coordinate room assignments and special requests effectively.
- Trained new staff on operational procedures, enhancing team performance and service quality.
- Monitored facility conditions, reporting maintenance needs to ensure a safe environment for guests.
- Conducted routine inspections of guest areas, identifying opportunities for improvement in service delivery.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Trained new hotel attendants in proper procedures and standards, improving overall team performance.
- Streamlined room cleaning processes for consistent quality and increased efficiency.
- Maintained clear communication between departments during shift changes to ensure continuity of service for guests.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Education
Bachelor of Science - Logistics And Supply Chain Management
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
09.2021
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Vacuuming and sweeping
- Kitchen cleaning
- Residential cleaning
- Complex Problem-solving
- Laundry management
- Exceptional communicator
- Staff training
- Infection control
- Quality assurance
- Hazardous chemical training
- Inventory control
- Eco-friendly cleaning
- Ironing and folding
- Building maintenance
- Multitasking and organization
- Cleaning and organizing
Languages
English
Full Professional
Timeline
Housekeeper
JW Marriott Hotel
02.2021 - 07.2025
Hotel Attendant
Rexmar Hotel
01.2017 - 2020
Bachelor of Science - Logistics And Supply Chain Management
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY