Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Esther Yeboah

Scarborough,ON

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Prudential life
Tema
01.2012 - 12.2015
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Educated customers on special pricing opportunities and company offerings.

Education

High School Diploma -

HO Nursing Training College
Volta Region
08-2016

Skills

  • Complaint resolution
  • Active listening
  • Customer Relations
  • Critical Thinking

Languages

English
Professional

Timeline

Customer Service Representative

Prudential life
01.2012 - 12.2015

High School Diploma -

HO Nursing Training College

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Esther Yeboah